Invoices not applying Discount

  • Resolved joeyk07

    (@joeyk07)


    7 years ago

    Hello I’ve sent you a PM but I thought it might be useful to post here too??

    The issue I’m having is that incorrect invoice amounts are being posted to Xero due to the bulk discount not being recognised by your software.

    Customers are able to purchase my product in multiples and and by doing so receive a discount depending on the amount purchased. This discount is applied before the checkout and shown clearly before the payment process.

    I do have a Woocomerce bulk discount plugin which ables me to offer this to my customers and I set the discount type to “Fixed discount”, I have tried changing this to a percentage discount to see if this is picked up and added to the invoice in Xero in the appropriate section but I’m afraid that doesn’t work either.

    I find it strange that Xeroom doesn’t send the actual invoice amount data from WooCommerce to Xero. If I go into the order on WooCommerce it shows the item and SKU correctly with the total correctly calculated with the discount applied. I would have thought it was this data sent across to Xero which is why I can’t understand the cause of the problem? It seems that only the SKU and quantity are being sent no the discounted amount is missed…

Viewing 1 replies (of 1 total)
  • Plugin Author palloyd

    (@palloyd)

    Hi Joey

    Thanks for your email and info on the issue you have hit, and the great explanation too.

    I find it strange that Xeroom doesn’t send the actual invoice amount data from WooCommerce to Xero. If I go into the order on WooCommerce it shows the item and SKU correctly with the total correctly calculated with the discount applied. I would have thought it was this data sent across to Xero which is why I can’t understand the cause of the problem? That is because you have a choice of whether to use the prices and descriptions held in Woo or in Xero to be used on the invoices that get created in Xero. This is set in the Xeroom settings. I suspect that you have it set to Xero, try changing it to Woo.

    https://prntscr.com/hccorr

    We did do a lot of testing with discounts and vouchers so I know that this works and will be down to another issue which we need to establish. If the above doesn’t work then please send me logins to both your Woo and Xero systems for me to check.

    Thanks

    Pete

Viewing 1 replies (of 1 total)
  • The topic ‘Invoices not applying Discount’ is closed to new replies.