Invoices not being sent

  • New users don’t seem to be receiving an email invoice after purchasing a membership. Should they be receiving an email for an invoice if they are granted a free trial period? My host (godaddy) confirmed that the server is sending emails just fine and suggested I reconfigure the email settings in the Paid Memberships Pro plugin but there really aren’t that many email options it seems. I tried using a different WordPress plugin (WP-Mail-SMTP) to change the way email was sent to see if that made a difference. Test emails seemed to be sent (in most configurations). Stripe also seems correctly set up to send email. I’m stumped.

    https://www.ads-software.com/plugins/paid-memberships-pro/

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  • Thread Starter joeraciti

    (@joeraciti)

    UPDATE: disabling the PMPro Email Templates plugin solved this issue.

    Interesting, there are still a few bugs it seems that need to be worked out, but glad you got that fixed. I’ll leave this open for now for others who might have the same issue.

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