Invoices not coming in emails

Hello Kure,
This is most likely a memory issue. Check the Status tab of the PDF Invoice settings to see how much memory you have for the site and increase the memory limit if you hosting allows it.

Let me know if that helps!

Ewout

Thanks for the quick response. You were correct the proper amount of memory was not allocated for this plugin.

Hello,
I also have the issue, that emails to customers won’t get through, only to my admin-mail.

thats my config:

PHP Version 5.0 5.6.2
DOMDocument extension Yes 20031129
PCRE Yes Yes
Zlib Yes 2.0
MBString extension Yes Yes
GD Yes Yes
opcache For better performances APC 4.0.7
GMagick or IMagick Better with transparent PNG images
No. Recommended for better performances
glob() Required to detect custom templates and to clear the temp folder periodically Yes
WP Memory Limit Recommended: 128MB (more for plugin-heavy setups)
See: Increasing memory allocated to PHP 128M

the only field which is oragen is GMagick or IMagick
“No. Recommended for better performances”
– i dont have a logo set up yet, so does that matter? and the admin mail arrive, so what could I change?

Thank you!

Hi! What happens if you send the emails manually via the order actions in the top right of the edit order page? Do they arrive?

Do the emails properly arrive when you disable the PDF attachment?

If you have access to your servers php error logs, you can try to see if you find anything there. Note that even 128MB is not enough on some servers, and this depends on a whole host of factors.

Hope that helps!

Ewout

Hi, is it possible for you to have a closer look, or be more detailled about the steps I have to make?
How much PHP memory do u recommend?

Thanks for you help!

Hi! Have you followed the steps above?

1. send the emails manually via the order actions in the top right of the edit order page? Do they arrive?
2. Do the emails properly arrive when you disable the PDF attachment?
3. Have you looked at your php error logs? Ask your host about this if you don’t know where to find it

128MB is often enough, but bear in mind that if your server is capped at a limit below that, increasing it in PHP is not going to make any difference. There is no general advice, it really depends on your setup… But you could try 192 (which is already lot).

Good luck!
Ewout

Hello again,
I tried to manually send the pdf-invoice, and it worked!
So how can we fix it, so it sends the pdf-invoice automatically?

no special php-error log entries.

thanks!

What about step 2?

I think it’s still down to a memory error, which is possible because more processes are running when the emails are sent automatically.