IP whitelist does not work

Hey @vaporlibre,

Can you please share a screenshot of the expanded Details for the blocks and your whitelist settings?

Please let me know.

Thanks,

Gerroald

https://subefotos.com/ver/?4690a5780077511d096c24a6c9ccf980o.png

Thanks you

Hey @vaporlibre,

Thanks for sharing this. Unfortunately, I’m not seeing the screenshot of the expanded Details showing the IPs are getting blocked. We’ll need to see this to determine why they’re getting blocked. Can you please try sending it again? My apologies if I’m missing something.

Please let me know.

Thanks,

Gerroald

The screenshot that I sent you
(https://subefotos.com/ver/?4690a5780077511d096c24a6c9ccf980o.png), shows the IPs that I want not to be blocked, when they fail in the password, he also blocks them, I do not have that photo, because I unlock them right away, since they are administrators and they need to be continuously working.
If you need any more information, let me know. Thank you

@vaporlibre

Can you send diagnostics over to [email protected] via the Wordfence > Tools > Diagnostics > Send Report by Email button — please put your username here into that second field as well.

Respond here when those are sent and I’ll take a look for you.

In the meantime, do you have any other login-related plugins or security plugins installed?

Thanks again for your reply, but unfortunately I don’t use that plugin anymore.

Thanks for the update, @vaporlibre

I will close this thread now, but if you decide to give Wordfence another go in the future, please don’t hesitate to reach out if you have any questions.

Thanks,
Scott