• Resolved erich1959

    (@erich1959)


    I have set the appearance to “minimized by default”, position = bottom right, full-screen: no and size = large and on the whole it works fine.

    If I try to view the chatbot on an iPad (in Safari or in Chrome)

    a) in portrait-format it is shown as “full screen” and in
    b) in landscape-format it is shown but only the header and the input box

    and if I text for instance “???” the messages are shown in portrait-format but in landscape-format I cannot see my own message and also not the reply from the chatbot.

    On my page I have fixed it so the chatbot is not shown on an iPad at all with “visibility: hidden” so you cannot see the problem (because I do not want to show it to my customers on an iPad until the problem is solved.

    */

    @media only screen
    and (min-device-width : 768px)
    and (max-device-width : 1024px) {

    :root {
    –chatbot-color: rgb(35, 40, 45);
    –chatbot-text-color: white;
    }

    .drop-shadow
    {
    box-shadow: 0 3px 6px rgba(0,0,0,0.16), 0 3px 6px rgba(0,0,0,0.23);
    }

    .drop-shadow:hover {
    box-shadow: 0 10px 20px rgba(0,0,0,0.25), 0 8px 8px rgba(0,0,0,0.22);
    }

    .animated {
    -webkit-transition: all 0.3s cubic-bezier(.25,.8,.25,1);
    -moz-transition: all 0.3s cubic-bezier(.25,.8,.25,1);
    -ms-transition: all 0.3s cubic-bezier(.25,.8,.25,1);
    -o-transition: all 0.3s cubic-bezier(.25,.8,.25,1);
    transition: all 0.3s cubic-bezier(.25,.8,.25,1);
    }

    .overflow-hidden
    {
    overflow: hidden;
    white-space: nowrap;
    }

    #watson-fab-float
    {
    position: fixed;
    z-index: 999999;
    visibility: hidden;
    }

    #watson-fab
    {
    cursor: pointer;
    width: 4em;
    height: 4em;
    border-radius: 2em;
    text-align: left;
    background-color: var(–chatbot-color);
    color: var(–chatbot-text-color);

    }

    #watson-fab .dashicons
    {
    margin-left: 0.34em;
    font-size: 2.4em;
    line-height: 1.7em;
    }

    #watson-float
    {
    position: fixed;
    z-index: 100000;
    visibility: hidden;
    }

    */

    #watson-box
    {
    display: flex;
    flex-direction: column;
    text-align: left;
    visibility: hidden;
    }

    Please could you fix this so that the chatbot will be shown correctly on an iPad, too?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor cognitiveclass

    (@cognitiveclass)

    Hi Erich,

    Thanks for bringing this to our attention. The chat box always displays in full screen on mobile devices, but we can make this an optional setting. We’ll also look into the landscape mode issues and let you know when it’s been addressed.

    Regards,
    Cognitive Class

Viewing 1 replies (of 1 total)
  • The topic ‘iPad / iOS 9 – only full screen working?’ is closed to new replies.