ipage WordPress Essentials install leads to 500 error

  • Resolved markhhsp

    (@markhhsp)


    9 years, 3 months ago

    I think I’m actually running 4.4 but… My domain is hosted by iPage. I purchase the WordPress Essentials pac to make installing and managing my WP instance easy. It shoes WP was installed but when I launch WP I see the WP admin panel and my theme i just purchased but when I try and select an item from the menu I receive the 500 error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Now what do I do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fifteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter markhhsp

    (@markhhsp)

    @james – thanks for the suggestions. @ipage increased the memory limit from 64M to 128M in php.ini file and I can now access my dashboard. Now let’s see what happens when I try and use my theme I purchased and add content. You may see me sooner than later ??

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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