IPN PROBLEM

Hi, @fishing0d!

From what you mention, it looks like some orders are not changing status after payment through PayPal anymore. Is my understanding correct?

If yes, for such orders, can you confirm that payments are being received without issue in your PayPal account?

Can you also check the order notes on the right side? Are there any notes there about PayPal IPN?

Finally for now, under WooCommerce > Settings > Payments > PayPal Checkout, can you see if logging is enabled? If not, please enable it. Once enabled, you’ll then want to check WooCommerce > System Status > Logs for any PayPal logs that match the dates on the problem orders. Please share what you find with us here.

We look forward to hearing more from you!

Hi @dcka, thanks for your response.

Your understanding is correct.

The problem is repeating by every second transaction, I checked logs and I got this:

2021-03-12T16:43:24+00:00 INFO Generating payment form for order 5537. Notify URL: https://inpeak.pl/wc-api/WC_Gateway_Paypal/
2021-03-12T16:43:24+00:00 INFO PayPal Request Args for order 5537: Array
(
[cmd] => _cart
[business] => [email protected]
[no_note] => 1
[currency_code] => EUR
[charset] => utf-8
[rm] => 2
[upload] => 1
[return] => https://inpeak.pl/de/checkout-de/order-received/26677/?key=wc_order_NcxhHBq5EEFB0&utm_nooverride=1
[cancel_return] => https://inpeak.pl/de/cart-de/?cancel_order=true&order=wc_order_NcxhHBq5EEFB0&order_id=26677&redirect&_wpnonce=af2d722d8f
[page_style] =>
[image_url] =>
[paymentaction] => sale
[invoice] => WC-5537
[custom] => {“order_id”:26677,”order_key”:”wc_order_NcxhHBq5EEFB0″}
[notify_url] => https://inpeak.pl/wc-api/WC_Gateway_Paypal/
[first_name] => ***
[last_name] => ***
[address1] => ***
[address2] => ***
[city] => ***
[state] => ***
[zip] => ***
[country] => ***
[email] => ***@***
[night_phone_a] => ***
[night_phone_b] => ***
[address_override] => 0
[no_shipping] => 0
[item_name_1] => POWERCRANK Shimano GRX FC-RX810 – 175 mm x 1
[quantity_1] => 1
[amount_1] => 402.15
[item_number_1] => 5537
[locale.x] => de_DE
[bn] => WooThemes_Cart
)

2021-03-12T20:01:28+00:00 INFO Generating payment form for order 5539. Notify URL: https://inpeak.pl/wc-api/WC_Gateway_Paypal/
2021-03-12T20:01:28+00:00 INFO PayPal Request Args for order 5539: Array
(
[cmd] => _cart
[business] => [email protected]
[no_note] => 1
[currency_code] => EUR
[charset] => utf-8
[rm] => 2
[upload] => 1
[return] => https://inpeak.pl/de/checkout-de/order-received/26679/?key=wc_order_pqTDEG59j9Xtg&utm_nooverride=1
[cancel_return] => https://inpeak.pl/de/cart-de/?cancel_order=true&order=wc_order_pqTDEG59j9Xtg&order_id=26679&redirect&_wpnonce=0214b58f0d
[page_style] =>
[image_url] =>
[paymentaction] => sale
[invoice] => WC-5539
[custom] => {“order_id”:26679,”order_key”:”wc_order_pqTDEG59j9Xtg”}
[notify_url] => https://inpeak.pl/wc-api/WC_Gateway_Paypal/
[first_name] => ***
[last_name] => ***
[address1] => ***
[address2] => ***
[city] => ***
[state] => ***
[zip] => ***
[country] => ***
[email] => ***@***
[night_phone_a] => ***
[night_phone_b] => ***
[address_override] => 0
[no_shipping] => 0
[item_name_1] => POWERCRANK Shimano GRX FC-RX810 – 175 mm x 1
[quantity_1] => 1
[amount_1] => 402.15
[item_number_1] => 5539
[locale.x] => de_DE
[bn] => WooThemes_Cart
)

Can you see something wrong?

I checked my Paypal and I had no problem with a transaction. I checked them with orders. I checked notes they were fine, but I think my employees could change the status manually. I don’t know how it looks can you give me an example of ipn note? I had Order status changed from xxx to xxx. There was no signature of IPN.

Best Regards,
fishingr0d

Hi there @fishing0d

Thanks for sharing the answer in regards to the previous questions

The log doesn’t say anything related to IPN issue, indeed.

The other thing that I’d like to check is Receiving email in the IPN setup on WooCommerce settings section.

Sometimes if you change primary email in PayPal but not accordingly update your receiving email in the PayPal setting on WooCommerce, there tends to be an issue with the IPN.

Can you please navigate here:
WP Admin > WooCommerce > Settings > Payments > PayPal?

And then check if the Receiver email under IPN Email Notifications is the same as your PayPal primary email address.

Also, make sure the option Enable IPN email notifications is checked.

Please let us know how it goes if you could make a test order and the IPN works.

Hi @solstudioim,
I checked settings but there’s nothing wrong. I have checked the option with IPN email notification. Every morning I get messages like this:

Hello, ????? ??????
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

https://inpeak.pl/wc-api/WC_Gateway_Paypal/

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Thank you for your prompt attention to this issue.

PROTECT YOUR PASSWORD

NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.

Not sure why you received this email? Learn more [https://www.paypal.com/pl/smarthelp/article/why-am-i-receiving-emails-from-paypal-when-i-dont-have-an-account-faq4172?v=1&utm_source=unp&utm_medium=email&utm_campaign=RT000111&utm_unptid=6d169b40-8df8-11eb-b06a-98039ba06ede&ppid=RT000111&cnac=PL&rsta=en_US%28en-PL%29&cust=6J2NCKRJ8U9AG&unptid=6d169b40-8df8-11eb-b06a-98039ba06ede&calc=edd3b7095516b&unp_tpcid=email-ipn-warning&page=main%3Aemail%3ART000111&pgrp=main%3Aemail&e=cl&mchn=em&s=ci&mail=sys&appVersion=1.36.0&xt=104038]

I checked my gateway pass and it’s correct.
Best Regards,
fishing0d

Hi there,

I think that we’ll need to take a deeper look at this from our side to check what is going on here…

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks,

Hi @bernattorras,
There’s a link for new thread:
https://wordpress.com/forums/topic/ipn-problem/

Thanks for your help!

Hi, @fishing0d!

To clarify, do you already have an account at WooCommerce.com? If not, please create one, then head to WooCommerce.com > My Account > Support or https://woocommerce.com/my-account/create-a-ticket/?form=ticket to create a ticket from there.

In the form, please reference this forum thread, and we’ll continue to assist you from there!