Irregular File Uploads

  • Resolved arakanic

    (@arakanic)


    8 years, 7 months ago

    Hello,

    I’m trying to isolate an issue I have with user-uploaded files submitted on a VFB form.

    I built a form to take up to three proposals (doc, docx, and pdf files) from authors along with other basic information. While testing, everything comes out fine on the front end both before the form is filled out and after it’s been submitted. I set it so forms are emailed to the site administrator whenever they’re submitted.

    ISSUE: Not all files are uploaded to the site directory after a form is submitted. The file upload cells on the forms emailed to the site admin only contain links to file locations like about half the time.

    It doubt it’s a size issue because on the form settings the file upload size is set to ‘Large’ and none of the files I attach while I’ve been testing is larger than 4-5 MB.

    Has anyone else had this issue? Any questions, thoughts or suggestions would be greatly appreciated!

    https://www.ads-software.com/plugins/visual-form-builder/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello Arakanic,

    VFBPro relies on the settings for your actual WordPress and server for the upload sizes and manner. I suspect that something serverside or website side is preventing uploads in some cases due to one of the following:

    1. File size restrictions
    2. Server file size restrictions
    3. Timeouts (server taking to long to upload the file)
    4. File type not accepted by WordPress Installation or by server
    5. Running an outdated version of php on server

    Hope this helps,
    Joseph
    VFBPro Support

    Thread Starter arakanic

    (@arakanic)

    Hey Joseph, I’m using the basic VFB. Since the website I’m working on is hosted on 1and1, is this something I have to take care of with those guys? If so, where do you suggest I should start?

    I set up a PHP error log widget on the dashboard and after adding the log file to my directory and adding a few lines of code to wp-config, I can’t seem to notice any connection between my using VFB and the logs.

    Any other tips pointing me in a general direction would be awesome because this is all gibberish to me!

    Yes you will need to work with your hosting company on those items, as they are all server related. ?? They would be the best people to talk to about this.

    Thread Starter arakanic

    (@arakanic)

    Hey Joseph, you were right! My hosting service informed me the php.ini file in my root directory had set the maximum upload size as well as the max post size both to 2 MB (which, it turns out, is a common issue).

    Thanks for the tip!

    Great :-), glad we could help!

Viewing 5 replies - 1 through 5 (of 5 total)
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