Irritating

  • Vidrack is the main service on my website. And the main problem I have too.
    It’s been a long and painful journey to make it compatible with my wp website ( which is very simple) and most of all to be satisfied with plugin’s functionality.
    Today I faced a new problem – the pro version is not accepted by the plugin.
    What else to expect?
    Ah, I know – some support will be welcome. No one answers my emails or as I see the e support here is off too.
    Well done! Now I have to look finally for another option to offer to my members!

Viewing 1 replies (of 1 total)
  • Plugin Author Ryan Parent

    (@vidrack)

    Hey Im really sorry for your experience. What happened is I went away on vacation right when we launched an update. Since we are a company of only 3 people we couldn’t keep up with the support requests and got behind. We are catching up now and will happily walk you through resolving your issues. You can reach me directly at 613-266-5352 to my mobile phone or email [email protected] with reminding me who you are so I can look up your request and I will work on it top priority.

    Also we can offer you a full refund for Vidrack Pro if you arn’t satisfied.

    These issues are always caused by plugin conflicts or theme conflicts. We need to determine if its a plugin or theme first by process of elimination.

    Please let me know what I can do to help?

    Thanks

    Ryan

Viewing 1 replies (of 1 total)
  • The topic ‘Irritating’ is closed to new replies.