“is active” not working

Thanks for your post,

I am not sure which version you are using, this feature only works in pro version,
If you are using any cache plugin please try to deactivate cache plugin first.

Regards

Thanks for the quick reply.

The versions I’m using are free = 2.2.14
Pro version = 1.0.0 (downloaded this morning from my account with you).

No cache plugin.

I’ll try and get a version on a test server for you to see, just wondered if it’s a known issue.

Thanks again!

Could you please also set the option
Keep expanded others => Yes

See the screenshot

View post on imgur.com

Let me know the result.
Regards

It works when I have keep expanded enabled, but then keeps all accordions open.

It’s also not working on tabs.

Thanks for looking into it!
Aaron

There is probably Js error issue on your page, could you please check browser console area and send me a screenshot of console area.

Regards

Here you go – https://imgur.com/HI8uBXq

Can’t see any errors.
Aaron

Please check under console tab, see the screenshot

View post on imgur.com

Regards

Oh sorry, here you go…

View post on imgur.com

Could you please create a live demo and send me the link.

Regards

Hi PickPlugins.

Sorry for the delay in replying – was getting the site up onto a test server.

The problem seems to be tabs rather than accordions now.

For example, on this page there’s 4 tabs, all of which have the first tab marked as active, but don’t open when automatically.

https://ohso2020.aaronbennettdesigns.co.uk/ingredients-and-nutritional-information/

Please let me know if you need anything else to diagnose the issue.
Aaron

I have figured out the issue, let me fix and update the plugin.

Regards