Is it possible to anonymize agent responses?

  • Resolved Viktor Nagornyy

    (@viktorix)


    1 year, 2 months ago

    Hi,

    Is it possible to make agent responses anonymous? So when agent responds, user can see maybe company/website name but not the specific agent name responding to his tickets? This would apply to emails being sent and customer portal. We would want to protect our agents’ privacy by not disclosing their information publicly.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi Viktor,

    Thank you for reaching out. Currently, it is not possible to hide the agent details; however, this sounds like an interesting feature and i will add this to the feature requests list.

    If you are interested, I can also ask for a quote from the developers for its viability.

    Regards.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    Marking this topic as clarified. Any assistance you need, we are here to help.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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