Is it possible to change paypal account?

Hello @quadlayers

Thank you for your question.

It’s not entirely clear if you are asking about changing the seller or buyer accounts.

If you’re referring to the seller account, it is possible to migrate vault tokens from one PayPal merchant account to another. However, this is something that would need to be handled directly by PayPal. PayPal would need to copy all the payment tokens over to your new account. Once the new account is connected to the plugin, everything should work as before.

There isn’t a migration process that can be handled on the plugin level since the plugin simply processes payments using the payment token. If the payment token isn’t available under the new PayPal merchant account, payments won’t work.

Please let me know if you need any further clarification.

Kind Regards,

Krystian

Hello @inpsydekrystian
Yes, im talking about changing seller account. Do you know if Paypal offer support for the token migration ?

Hello @quadlayers

Yes, PayPal does offer support for token migration. In fact, we have experienced a similar situation internally and found that it was possible to make the change.

To proceed, you will need to contact PayPal Merchant Support directly, as they handle the migration process.

Kind Regards,

Krystian

Ok, thanks @inpsydekrystian
Ill contact their support
Best regards

Hello @inpsydekrystian

I’ve received merchants support response. They say is not possible to switch account.

https://snipboard.io/ZjkNzv.jpg

May know how your team did this?

Best regards

Hello @quadlayers

Thank you for your message.

To me the MTS may be referring to PayPal Subscriptions, as they mentioned the term “plan” and “cancel subscriptions from user account” which is typically used in that context rather than tokens or Vaulting.

I would suggest reaching out to them again and specifying whether you are discussing PayPal Subscriptions or PayPal Payments with tokenization and Vaulting. Clarifying this with them is quite crucial.

Kind Regards,

Krystian

Hello @inpsydekrystian
I’ve contacted merchant support and this is their answer:

Thank you for contacting PayPal Merchant Technical Support. Myself Narendra, I would be happy to assist you further with your concern.

Unfortunately, we currently do not support the migration of vaulted payment tokens from one PayPal account to another PayPal account.

Thank you for choosing PayPal, and we are here to help if you need any further assistance.

https://snipboard.io/VBowb5.jpg

Hello @quadlayers

We contacted PayPal internally and found that shared billing agreements are possible. However, their technical setup hasn’t been transferred to Vault v3 yet, so I’m waiting for a response.

Kind regards,
Krystian

Hello @inpsydekrystian
Sorry i dont understand what are shared billing agreements.
Is it something this plugin will include ?
How can i know what are the Vault version of the token related to a subscription?

Any update on this?

Hello @quadlayers

Not yet; I have raised it again in our internal chat. We’ll let you know as soon as they respond.

Thank you for your understanding.

Kind regards,
Krystian