Is it possible to change the opened date on a ticket

  • Resolved Bill

    (@hutchinsondesign)


    7 years ago

    Hi, I have just installed the plugin and love it. I am currently creating all tickets I have from my email, and would like to put in the date I received the email. Is it possible to enter or modify the date opened field?

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  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    Its not possible to change the date a ticket was opened. But you can create a custom date field where you can type in the date you want to track.

    I hope this helps.

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    Since its been a while since we’ve heard from you about this issue we’re going to mark it resolved for now. If you need additional help please post your additional questions to this thread or a new thread.

    Thanks for using Awesome Support!

Viewing 2 replies - 1 through 2 (of 2 total)
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