Is Jetpack auto-share the same as re-share? Or is it broken?

  • Resolved dianewordsworth

    (@dianewordsworth)


    1 year, 9 months ago

    I’ve recently noticed in my auto-share box (previously publicize) that I only have so many shares left and that I have to upgrade my Jetpack to get more shares.

    I’ve looked at the documentation regarding this and as far as I can see, auto-sharing is included but re-sharing is only available via upgrade.

    Why, then, am I being told that I only have so many shares left? I’m not re-sharing, I’m auto-sharing. Is this in the small print? Or is it something that has broken?

    Many thanks for any assistance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @dianewordsworth –

    Jetpack Social has recently introduced a limit of 30 shares on the free plan. You can share 30 times over the previous 30 days. If you share more than that, you will need to upgrade.

    Jetpack’s social auto-sharing feature, formerly known as Publicize, has been free since it was first released 10 years ago. During that time, it rarely received any significant updates, and the features that have been added were only available with a paid plan.

    With over 1 million posts shared per day, we’re excited to start giving our sharing feature the time it deserves. We now have a dedicated team working full-time to take auto-sharing to the next level, along with several other planned features, collectively known as Jetpack Social.

    If you’re a casual user, you can continue to make up to 30 social shares per 30 days for free, but if you share more than 30 times, you can upgrade to the new Basic plan.

    You can check our FAQ page for more information, but if you still have questions, please let us know, and we’ll be happy to

    Thread Starter dianewordsworth

    (@dianewordsworth)

    Thanks for taking the time to leave a reply.

    However, I do not remember seeing any messages saying that it was changing, and I have checked the documentation where it doesn’t seem to be mentioned.

    If it’s a problem, no worries, I’ll just switch off the auto-shares. They keep breaking anyway.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    I’ll share your feedback with the product team regarding the notice and we’ll get our documentation updated as well.

    Thread Starter dianewordsworth

    (@dianewordsworth)

    Many thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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