Is plugin still supported?

  • palomarux

    (@palomarux)


    11 months ago

    We purchased Pro version on a 7 day trial. Couldn’t get it to link to Trello. Contacted the developer 4 times via the integrated support page in the plugin with no response so we cancelled the trial. Looks like a nice product but at time of writing it hasn’t been updated for 5 months and there has been no response from the developer before or after cancelling the trial so it appears this is no longer supported even though it can still be purchased.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author javmah

    (@javmah)

    Dear @palomarux, Thanks for your ticket. I am the only one who write the code and Reply the support ticket. Every day at first I reply the Support ticket. If you have any issue Please let me know. Thanks & regards

    Thread Starter palomarux

    (@palomarux)

    Hi – we were unable to establish a connection with trello. We made contact through the plugin contact link a couple of times. We then purchased a licence and tried again a couple of times but we cancelled the licence within the 7 days permitted as we had no reply. Is it better to contact you through this forum than the contact link in the plugin?

    Plugin Author javmah

    (@javmah)

    Dear @palomarux thanks for your ticket, please create a support ticket from the Plugin Help menu. Can you please create a Support ticket from the Menu page with your Issue Please?

    Thanks & regards

    jav

    Plugin Author javmah

    (@javmah)

    Dear?@palomarux? What is Your email address Could you please let me know, So I can Check Your email’s? Sometimes User Creates a support ticket in another Plugins menu. As you see we are using Freemius nowadays lot of plugins use that too. thanks & regards

    Thread Starter palomarux

    (@palomarux)

    Hi – The ticket was created in Fremius. We will try to re-install the app and raise anther one.

    Plugin Author javmah

    (@javmah)

    What Was your email address or name? I relied on all the emails, but not sure about yours. thnaks

    Thread Starter palomarux

    (@palomarux)

    I have re-activated the ‘free’ version to try again to establish a Trello connection prior to upgrade. I have pasted the Trello ‘API Key’ (Presumably what Trello label as ‘Personal Key’) into the plugin setup and saved it but I get no active connection to Trello so I can’t proceed.

    • This reply was modified 10 months, 1 week ago by palomarux.
    Plugin Author javmah

    (@javmah)

    @palomarux, to solve the issue create a support ticket from this Plugin menu, and add a Google Meet link. Thanks

    Thread Starter palomarux

    (@palomarux)

    Hi – I’ve done as requested above. Thanks.

    Plugin Author javmah

    (@javmah)

    Great!

    Thread Starter palomarux

    (@palomarux)

    Will you be suggesting a date / time for the google meeting link?

    Plugin Author javmah

    (@javmah)

    No Just send it in My Time Zone. GMT+6. If I was at my office I would reply instantly. Tomorrow 7-jan-2024 is our off day. Friday is our weekday. send me in between 9:30 am – to – 9:00 pm.
    thnaks & regards

Viewing 12 replies - 1 through 12 (of 12 total)
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