Is possible add department?

  • Resolved caygri

    (@caygri)


    6 years, 2 months ago

    Hello,

    I have some questions…

    1. I would like to add in contact form a drop-down menu of department can i do?
    2. contact form work fine but when I receive ticket on OSticket i can reply only myself email how can I change with email of client?
    3. maybe is just a problem of translation…but what you mean “os-topic” and “os-subject”?

    Thank you for your reply

Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi!

    Here are answers:

    1) The department field will be ignored by osTicket API. List of available fields here – https://github.com/osTicket/osTicket/blob/master/setup/doc/api/tickets.md#fields

    2) Could you provide some details? Screenshots of contact form and ticket in osTicket system will be enough for now.

    3) “os-topic” and “os-subject” are names of inputs on contact form. They can be any. For example, just “topic”, “subject”, “email”, “mynewfield”, etc. The main thing is to correctly process these names when contact form sending data.

    Thanks.

    Best regards,
    SCAND Team

Viewing 1 replies (of 1 total)
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