• Resolved pmgopal

    (@pmgopal)


    I followed the instructions on https://wpforms.com/docs/setup-captcha-wpforms/ to setup Google ReCaptcha. However, it didn’t work for me when I enable reCaptcha on the form by checking the box and tested the form.

    I don’t see the reCaptcha logo on the form when I preview it. When I submit the form I get an error saying reCaptcha is required.

    Just wanted to check if this feature is available on the free wpforms version? If so, any suggestions as to what I could be doing wrong.

    Thanks for your help.
    Madan

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi pmgopal,

    Yes, reCAPTCHA is available with any version of WPForms, including WPForms Lite. If you’re encountering this error, there could be that reCAPTCHA is getting loaded twice on the page — once by WPForms, and once by either your theme or another plugin, and this causes the error in the form.

    The possible next steps could be:

    1. You can try to track down what’s generating the other reCAPTCHA code and, if possible, turn it off.

    2. You can enable No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms > Settings > reCAPTCHA tab

    I hope this helps ??

    Thread Starter pmgopal

    (@pmgopal)

    Thanks Ethan. I did enable No-Conflict Mode but it didn’t help. I can see the reCAPTCHA when I preview the form but not when I open the form from the page. I don’t think I have reCAPTCHA enabled in any other plugin as far as I know, but I will look.

    Madan

    Thread Starter pmgopal

    (@pmgopal)

    Ethan, I disabled other plugins (wpdiscuz, mailchimp for wp, give) that were potentially also loading reCAPTCHA – that didn’t help. I tried with No-conflict mode as well. Any other suggestions that I could try?

    On a different note, it is likely that many other plugins also will use this feature. Is there a way to make wpforms more resilient – I see so many questions in this forum related to reCAPTCHA.

    Many thanks for your help.
    Madan

    Thread Starter pmgopal

    (@pmgopal)

    Ethan, another update. Turns out the reCAPTCHA is not showing in the forms popup (I am using WP Post Modal), it shows up fine without the popup. Don’t know how to load reCAPTCHA inside the popup.

    Any suggestions?
    Madan

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi pmgopal,

    Unfortunately in this case it looks like the popup is not able to load the reCAPTCHA files properly.

    The next step for this might be to reach out to WP Post Modal plugin’s support for possible solution on how to resolve this. Alternatively, or you could consider using a different popup plugin, such as the Popup Maker, which many of our users have success with.

    Hope this helps!

    Thread Starter pmgopal

    (@pmgopal)

    Thanks Ethan. I will try Popup Maker.

Viewing 6 replies - 1 through 6 (of 6 total)
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