Is the plugin still supported?

  • Resolved thetishbyte

    (@thetishbyte)


    3 years, 5 months ago

    Hello,
    I’m curious if this plugin is still being supported?
    I’ve tried contacting support via the website contact form and via the live chat as well.
    Not getting responses from either. Is there a better channel for support for people who’ve paid for the plugin?
    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author themastercut

    (@themastercut)

    Hi!
    Yes, we are supporting this plugin and developing new versions with new features in mind.
    Sorry to hear you have problems contacting us.

    I already called my colleague and asked about your case.
    He is already out of the office and will be back in an hour or two.

    Thread Starter thetishbyte

    (@thetishbyte)

    That’s great!
    Would he be able to get in touch with me? The email address for this case is [email protected].

    Thread Starter thetishbyte

    (@thetishbyte)

    Hi, I just wanted to followup on this.
    This was not addressed as I never got a response back.

    Plugin Author themastercut

    (@themastercut)

    Hi Elijahb, Przemek here,

    I apologize for the late contact, I sent an e-mail a second ago.

    Thread Starter thetishbyte

    (@thetishbyte)

    Changing status to unresolved as I’ve replied to the email with the details and haven’t gotten a response back for over two weeks.

    Thread Starter thetishbyte

    (@thetishbyte)

    This has been resolved. It seems as though they were in the process of changing license systems which is why it may have taken some time.

Viewing 6 replies - 1 through 6 (of 6 total)
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