Is there a bug in updating the order editing after the update?

Hi @okada0309

After updating, I changed the status of the order and clicked the update button, but there was no response. When I checked it with Google Dev Tools, an error message appeared at ‘var postContent = tinymce.activeEditor.getContent();’ saying ‘Uncaught TypeError: Cannot read properties of null (reading ‘getContent’)’. Is this a bug?

From what I understand, you’re experiencing an issue with updating the order status after a recent update. You’re also seeing an error message in your Google Dev Tools that reads ‘Uncaught TypeError: Cannot read properties of null (reading ‘getContent’)’ related to the ‘var postContent = tinymce.activeEditor.getContent();’ line of code.

I’ve tried to replicate the problem you described on my own site, using the latest versions of WordPress, WooCommerce, and our free Storefront theme, with no other software running. However, I didn’t encounter the same issue.

From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

To check if this is the case, I recommend conducting a conflict test on your site. You can do this by disabling all other plugins except WooCommerce and switching to a theme like Storefront. This will help us pinpoint any installed software that might be causing the issue. A free plugin called Health Check and Troubleshooting can be used for this testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you’ve disabled all other plugins and switched themes, if the issue is resolved, you can reactivate your theme and plugins one by one. Test after each reactivation until the issue reappears, which will help you identify the problematic software.

Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

In case none of the above steps work, could you send us a copy of your site’s System Status? This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve got that, you can paste them right here in your reply, or use https://pastebin.com/ to paste it there and share it with us.

I appreciate your patience and cooperation in this. I’m eagerly awaiting your response so we can get this sorted out for you.

Thank you for your guidance, Tamrat A.

The theme is custom made and I have not made any changes that would affect it. I will try the method you suggested and check the other plugins.

I was not aware of the Health Check and Troubleshooting. I will install it. If I have any other issues, I will send a message.

Hi @okada0309

The theme is custom made and I have not made any changes that would affect it. I will try the method you suggested and check the other plugins.

I was not aware of the Health Check and Troubleshooting. I will install it. If I have any other issues, I will send a message.

Thank you for your quick response and for your willingness to troubleshoot this issue.

A custom theme can sometimes cause conflicts with plugins, even if no recent changes have been made to it. This can happen especially after updates, as some new code might not be compatible with the existing one.

The Health Check and Troubleshooting plugin is a handy tool that will allow you to disable all your plugins and switch to a default theme without affecting the live site for your visitors. It’s a safe and easy way to test for conflicts.

Please take your time to conduct the conflict test and examine your other plugins. If you encounter any issues or have any questions during the process, don’t hesitate to reach out.

Also, remember to check your site’s System Status and provide us with the report, as well as any fatal error logs you might find under WooCommerce > Status > Logs. This information will be very helpful in understanding your site’s setup and identifying any potential issues.

Your patience and cooperation are greatly appreciated. We’re here to help you resolve this issue as quickly and efficiently as possible.

Looking forward to hearing from you soon.

Thank you for your response.

I found out that a certain plugin is causing the issue. I am currently addressing it.

I will message you if there are any updates.

Hi @okada0309

I found out that a certain plugin is causing the issue. I am currently addressing it. I will message you if there are any updates.

I’m glad to hear that you’ve identified the plugin causing the issue. That’s a significant step towards resolving the problem.

Please take your time to address it and don’t hesitate to reach out if you need any further assistance or if you have any questions. We’re here to help you resolve this issue as effectively as possible.

Also, if you could kindly let us know which plugin was causing the issue, it would be very helpful. This information could potentially assist other users who might be experiencing the same problem.

Thank you for your patience and cooperation. We look forward to hearing from you soon.