Is there a limit on returned videos for the free version?

  • Resolved thelpi

    (@thelpi)


    3 weeks, 3 days ago

    Plugin is great but I only get two pages of videos from a feed containing hundreds. I get a Load More button and this works just once. After the second page is displayed, the button disappears.

    Also, I’m not seeing any Unlisted videos at all in my feed (which I actually want) despite the API key being blank.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @thelpi,

    Thank you for contacting us! There is no specific limit on the number of videos you can display in a feed for the free version. Could you share a link to the YouTube channel you are using in the feed so we can take a closer look at this?

    Best regards,
    Louis

    Thread Starter thelpi

    (@thelpi)

    Hi. The channel is YourLPI

    If it helps, I’m using Chrome, with the latest WordPress and the Avada theme. I don’t see any JS errors on the page – it’s just the Load More button that disappears after the second page is loaded.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @thelpi,

    Thanks for sharing this. I did some testing on this and it appears YouTube is limiting the number of videos that can be retreived when you use the connected YouTube account method instead of an API key. I tried creating a feed for your channel first with a connected YouTube account and it also only showed two pages of videos. Then I switched to an API key and it allowed me to load many more pages of videos.

    Unfortunately YouTube’s API won’t retrieve unlisted videos for a Channel feed for either connection method, so I would suggest connecting with an API key to still get the most videos possible.

    I hope this helps!


    Best regards,
    Louis

    Thread Starter thelpi

    (@thelpi)

    Thanks for looking at this. I wonder if it’s a recent change at YouTube because I’m sure the feed returned more videos when I first installed the plugin a few weeks back. Anyway, I guess I’ll use the API now. Thanks again.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @thelpi,

    It’s my pleasure to help! I’m not sure about that; I checked if I could find any reference to this being a recent change, but I did not see anything. Generally though we’ve found that using an API key works more smoothly than the connected YouTube account method.

    Best regards,

    Thread Starter thelpi

    (@thelpi)

    Well, it turns out that I’m still not getting more than 2 pages returned, even with an API key. The Load More button still vanishes after page two. I’ve tried another plugin (YourChannel) to test and that one works, so it’s not my website…

    • This reply was modified 3 weeks, 1 day ago by thelpi.
    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @thelpi,

    Thank you for the update and sorry to hear it’s still not loading more videos with the API key. Could you send us a support request though our website here so we can take a closer look at this?

    Best regards,
    Louis

    Thread Starter thelpi

    (@thelpi)

    No need. It appears to have fixed itself! Very odd.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @thelpi,

    Thanks for the update. That’s strange, but I’m glad to hear it’s working now! We’ll be happy to help if anything else comes up.

    Best regards,
    Louis

Viewing 9 replies - 1 through 9 (of 9 total)
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