Is there a maximum limit of attachments to be logged correctly?

  • Resolved deindorfleben

    (@deindorfleben)


    5 months, 1 week ago

    Hi support team,

    Thank you for your great plugin which helps a lot to monitor the e-mail distribution.

    Unfortunately we encounter the issue that if an e-mail contains more that 9 attachments the e-mails are not logged in your plugin. At first we thought the e-mails are not sent either. But the customers confirmed that they receive the e-mails with more than 9 attachments correctly. This is good but we would like to see any e-mail in WPMail Logging plugin to be able to monitor each single case!

    Could you please check this issue?

    We use the current plugin version 1.12.0, e-mails are sent in standard text/htmll format without any special settings.

    Thank you for your support and best regards

    Christian

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  • Plugin Support Nukak Asanansi

    (@nasanansi)

    Hi @deindorfleben,

    Thanks for reaching out.

    I checked this on our end, but we were unable to replicate the issue you described. All emails sent with more than 9 attachments were logged as expected in the WP Mail Logging plugin.

    When you get some time, can you please test this with a different plugin generating those emails and see if WP Mail Logging fails to log emails with more than 9 attachments from other email generating or form plugins?

    This should shed some more light on the actual cause of the issue, as it could be a plugin conflict causing this on your site.

    I hope this helps. Thanks ??

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