Is there an actual HUMAN support?

  • Resolved carlyjhahnofficial

    (@carlyjhahnofficial)


    4 months ago

    I love the product but support is aweful. I created support ticket then bot replies I click on the ticket says cannot be found. No one ever responds. I upgraded to the Expert level and all my sites still say zero credits. Someone that has blood running through their veins needs to respond I have wasted hours of my time dealing with support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • jackmac71

    (@jackmac71)

    Same here, i opened two support tickets driectly at rank math, after I get no response here. And only Bots are communicating, first the rank math bot, second a bot camouflaged like a real human, but same infos.

    II used both free and paid and the experience is simply the same, but the paid version is with it‘s ai upsells a terrible thing. The prior problem is the human support, it seems its not existiting anymore. I think it‘s time for a switch.

    Thread Starter carlyjhahnofficial

    (@carlyjhahnofficial)

    I don’t use the AI tool but I do use the AI portion for ranking. But what really annoys me is you get a response you log into your account and click on the ticket and it says cannot be found. Can you check your email and there’s a link to the ticket you click on the link, it cannot be found looking for other options at this point

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @carlyjhahnofficial,
    ?
    Thank you for your query and we are so sorry about the trouble this must have caused.
    ?
    We have responded to your queries and emails to address your concerns.?
    ?
    Looking forward to helping you there.

Viewing 3 replies - 1 through 3 (of 3 total)
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