Is this plugin dead?

Same thing – not getting answers as year long pro user. Would not be problematic, if there would be no bugs, but in fact there are.

Hey! No the plugin or support isn’t dead. Where are you sending your support requests?

I emailed him, too, with no response. No point in renewing subscription of a plugin that doesn’t get updates or even simple responses from the developer. It beats me that the free version gets updated regularly, but the premium version was last updated in May 2022. At this point, charging people a recurring fee for no work feels scammy.

I’ve been sending support requests to [email protected], the address that I was given with my paid subscription, and where I’ve gotten a response from Till Krüss (albiet about 10 days after emailing) in the past. It is also the email address on the Stripe receipt I just got for the renewal. I would say that the latest version being v0.3.10 on May 24, 2022 counts as dead — and it isn’t even a release (1.0+). The support site (https://encoder.till.im/support, also shown on the Stripe receipt) still shows 0.3.10 as the latest release. The phone numbers appearing backwards bug has never been fixed. I wrote again 5 days ago but there’s no response. I have cancelled renewals for two sites, and have issued chargebacks with my credit card company.

Hey @mkrakowiak, the Premium version hasn’t needed any updates, sorry it feels scammy to you. Happy to issue a refund.

@adam5532: I think there is an issue with our email support software. I’ll look into this today. If you need help urgently can you post in this thread and I get right back to you?

I just resent my support email that you haven’t answered after a month for one last try.

(BTW, I did not get any automated email back in response)

Thanks,
Adam

Got one reply almost a week ago to my re-sent support email, I responded, and then nothing. And no reply here for a week. Doesn’t have any kind of support ticket tracking. Then both licenses stopped working — I cancelled “subscriptions” so that he wouldn’t auto charge my credit card again. Didn’t expect paid-for licenses to get stopped — that makes no sense. I issued a chargeback with my credit card for the second subscription charge.

Found another free plugin that includes the paid features in this one. Deleted this plugin and done with it — just waiting for refund to appear.

• This reply was modified 10 months, 1 week ago by Adam Liberman.

Unfortunately, I’m having the same experience. A long standing bug that breaks my sites, no replies to my support queries, or months between replies. This plugin is by an experienced developer whose work I’ve known for a long time. Something must have happened to him.

No, I’m alive, just dealing with irl things, that I cannot neglect (hope that’s vague enough).

If you need help with the paid version, please send me an email: https://till.im and I’ll get you sorted out right away.

• This reply was modified 5 months, 3 weeks ago by Till Krüss.

I am a bit sorry for Till to get so much flak for an obviously fine plugin. But I myself (being a Premium user at that) had the same issue over the past year with totally unresponsive support from the author.

It took several tries and a raised voice to get a reluctant and partial answer. I do not like that in software I a. rely upon, b. tell clients that it is reliable and safe and c. I paid the premium price for. Now WordFence warns me that the plugin may be unsafe because it has not been updated for two years. This is not helping raise my confidence in any way.