Is this still being developed?

  • Resolved wyohost

    (@wyohost)


    1 year, 9 months ago

    I’m going to go out on a limb here and suggest that you aren’t developing this any longer? I have tried to log into my “Pro Account” on Woolentor.com and I get a 500 error and I had to jump through hoops to find somewhere to download templates and ended up on https://clientportal.hasthemes.com.

    I tried to submit a support ticket but that page doesn’t work either. Clicking submit does nothing.

    For some reason I don’t feel so comfortable building something with this at all.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @wyohost,

    Thank you very much for reaching out to us ??

    We are truly sorry to hear about the troubles you had. It was quite an unexpected issue to happen.

    With due respect, this support forum is not meant for asking questions regarding the premium version of a theme/plugin.

    You can read that here: https://www.ads-software.com/support/guidelines/#the-bad-stuff

    But we can assure you that there is nothing to be worried about. We’ll definitely help you resolve the issue. Since you are using the premium version, could you please create a support ticket from the link below?

    https://woolentor.com/contact/

    One of our support representatives will get back to you as quickly as possible.

    Kind regards,

    Tarek Aziz

    Thread Starter wyohost

    (@wyohost)

    Has iit been fixed?

    Thread Starter wyohost

    (@wyohost)

    The xcontact form that is.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @wyohost

    Yes, the page URL I shared above works perfectly fine.

    Please create a support ticket over there and let me how it goes. For your convenience, I am sharing the URL again:

    https://woolentor.com/contact/

    I will look forward to your valuable response ??

    Best regards,

    Tarek Aziz

Viewing 4 replies - 1 through 4 (of 4 total)
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