Isn’t working

  • Resolved chiaraparodi78

    (@chiaraparodi78)


    4 years, 7 months ago

    The plugin isn’t working. I deleted it and after few days downloaded it again but still isn’t working. This is the error that gives me.
    Please help:

    Site Kit encountered an error
    Cannot read property ’email’ of undefined

    in UserMenu
    in div
    in div
    in section
    in header
    in Header
    in DashboardApp
    in GoogleSitekitDashboard
    in RestoreSnapshots
    in ErrorHandler
    in Root

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Sorry to hear you’ve been encountering issues. Can you follow the steps below and inform me if you’re able to proceed with Site Kit?

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    4. Attempt to setup Site Kit once more

    You can exit troubleshooting mode afterwards.

    If the above fails please share the following:

    1. At what stage does this error appear? (ie. When clicking on your dashboard, during setup)
    2. Please share your Site Health information. You can share privately if preferred.
    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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