issue

  • Resolved amslps

    (@amslps)


    9 months ago

    I generated feed for FB, But I checked the xml file that always showed <g:id> is wrong – it would have ben product ID (variation ID), BUT it always generated as “sku_variation ID”, eg. <g:id>fn0005_2298</g:id>, should be 2298, what is wrong here? I can’t find anywhere to configure the setting.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @amslps,

    Greetings from WebToffee support. Thank you for reaching out to us.

    The Product Feed for WooCommerce plugin uses sku_id format as the unique id for Facebook feed for all types of products. If you would like to use the id format, you may copy the code snippet from here and pasting it into your active theme’s functions.php file (WordPress Dashboard > Appearance > Theme Editor > functions.php), or you can use a Code Snippet plugin to do that for you.

    Please check with the code snippet and let us know how it goes.

    Thread Starter amslps

    (@amslps)

    Good, it should work when I add it, but one question, as FB will use the matching rate to drive the catalogue ad, and most of Pixel or Convertional API will use the product_id or variation_id by default, if you continue to use this format will cause 0% matching rate, right? I wonder why are you keeping doing this format?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@amslps,

    In addition to the feed generation feature, we also offer the sync option using the sku_id format. The official plugin for WooCommerce (Facebook for WooCommerce) also uses the sku_id format. Therefore, if we use the product ID for the feed, it will cause a duplication issue when users migrate from both these platforms to ours. That’s why we are sticking with the sku_id for the feed.

Viewing 3 replies - 1 through 3 (of 3 total)
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