issue about shipping

  • Resolved mammono

    (@mammono)


    4 years, 4 months ago

    i test my website but when i checkout it call
    “No shipping method has been selected. Please double check your address, or contact us if you need any help.”
    and in shipping selector is not have any choice
    “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

    can you help me?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Can you send me some screenshots? Head to WooCommerce> Settings> Shipping, and send me a screenshot of the site’s shipping zone, then of the shipping methods inside those zones.

    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge.

    Looking forward to hearing from you!

    Ross

    Thread Starter mammono

    (@mammono)

    Initially, I ran into the shipping issue and tried to find solutions from a thread with a similar problem. And in the thread and bring that the problem may be caused by the shipping zone But when I removed all the shipping zones The problem remains Would you like me to send you a picture of the shipping zone? Because I have tried to solve the problem by removing all the shipping zones before I asked for your support.

    • This reply was modified 4 years, 4 months ago by mammono.
    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    In order to display shipping options, you will need to have shipping methods added to Shipping Zones, so please re-create your zones and add shipping methods. We have a guide for setting up shipping zones here:
    https://docs.woocommerce.com/document/setting-up-shipping-zones/

    If you were using the built-in Flat Rate method, there’s a guide for setting that up here:
    https://docs.woocommerce.com/document/flat-rate-shipping/

    If you weren’t using Flat Rate, please let us know which shipping methods you are using.

    After that, if you are still having issues, then yes please send us screenshots of your Shipping Zones and methods under WooCommerce > Settings > Shipping. Also, please send the URL to a product on your site, and the shipping address you are using for testing.

    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘issue about shipping’ is closed to new replies.