• Hello,

    It’s been 2 weeks I can’t access the dashboard of my website. I sent messages to other supports platforms but didn’t get answers so trying to see here if anyone can help me. When I try to log in, I don’t receive any error message but then I am redirected to the homepage of my website without access to the dashboard, so I basically can’t access the back-end. Is anyone able to help me with this issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Did you reach the page ?
    The issue is when you type your credentials and then click on login ?
    When I have this error, I’m clearing cookies from browser and in a general way, it works back.
    You can also try to log in thanks to a browser you never used ( thus cookie free)

    Here are a few steps you can try to resolve the issue:

    Clear your browser cache and cookies.
    Make sure your login credentials are correct.
    Deactivate any plugins that may be causing a conflict.
    If none of the above steps work, try adding the following code to your wp-config.php file:

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);

    This will enable debug mode and create a debug log in the wp-content directory. The log may contain information that can help identify the issue.

    If these steps do not resolve the issue, it’s recommended to reach out to a WordPress support forum or a professional for assistance.

    The wp-content directory is located within your WordPress installation and can be accessed using an FTP client or through your hosting control panel’s file manager.

    To edit the wp-config.php file:

    Connect to your website using an FTP client or access your hosting control panel’s file manager.
    Locate the wp-config.php file in the root directory of your WordPress installation.
    Download a copy of the file to your computer.
    Open the file using a text editor such as Notepad or Sublime Text.
    Add the following lines of code:

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);

    1. Save the changes to the file.
    2. Upload the modified file back to your website, overwriting the previous version.

    Note: Before making any changes to your WordPress files, it’s recommended to backup your website to prevent data loss in case of any mistakes

    Thread Starter meditor

    (@meditor)

    I still can’t reach the page, it’s not a id and password issue. I cleared the chache, tried on another browser but it’s the same, I will try a more advance solution as mentioned in the comment! Thank you for your comments!

Viewing 3 replies - 1 through 3 (of 3 total)
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