Issue: audience source activity missing id

  • Resolved margas6

    (@margas6)


    3 years, 4 months ago

    Hello,

    i have been using WooCommerce Conversion Tracking by woopt to many eshops but on a couple of them i get the following error:

    “`Fix your audience source that’s not sending a required parameter

    Your campaigns can’t tailor dynamic ads based on user activity when your audience source doesn’t send the required parameter. Make sure the required parameter is being sent correctly.

    Your audience source may not have the required parameter for your business type on all relevant pages or events. Check that you’re passing the required parameter for your business type anytime users interact with products or services you want to advertise. Note that Google Analytics refers to parameters for remarketing as Dynamic Attributes. Learn more

    Issue: 97% of audience source activity missing id in the last day`”

    Is is something wrong on my side or there is something else that i need to change on the conversion tracking settings?

    Thank you in advance.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author alekv

    (@alekv)

    Hi @margas6

    In those cases where I’ve seen the same error it was a misconfiguration. There are two types.

    – The product IDs in GMC don’t match the output of the plugin. -> Make sure they match. If you use SKU in GMC make sure to use SKU in the plugin, and so on.

    – One of our customer at some point not only enabled the ‘retail’ vertical but also ‘custom’. The plugin doesn’t send data for custom and the warnings were only meant for ‘custom’ although the warning didn’t specify that exactly. Unfortunately ‘custom’ can’t be turned off, so the warning periodically pops up again.

    If you are sure that everything is set up correctly you can ask the Google support to also have a look.

    Does this help? Or do you want me to investigate your cases further?

    Thread Starter margas6

    (@margas6)

    Thank you for the prompt reply.

    How can i see the ID’s on plugin and GMC match?

    Thank you.

    Plugin Author alekv

    (@alekv)

    1. You need to have a look into GMC and find out which ID type is being loaded for each product. Is it the post ID, or SKU or something else (like “woocommerce_gpf_” + post ID) ?

    2. Then have a look into the woopt plugin > dynamic remarketing settings. What’s the setting for the product identifier.

    Those two need to output the same product ID type.

    A more advanced method is to use Google Tag Assistant: https://tagassistant.google.com/

    Open a product page and add a product to the cart. Then have a look at the add_to_cart event: https://take.ms/XudIs

    Let me know if that worked for you.

    Thread Starter margas6

    (@margas6)

    In the GMC the ID that it is loaded is the post ID, the same with the remarketing settings.

    But while i try to find the id via Google Tag Assistant no add_ti_cart event can be found.

    I think this is the problem.
    Any suggestions?

    Plugin Author alekv

    (@alekv)

    What’s the website?

    Thread Starter margas6

    (@margas6)

    example.com

    • This reply was modified 3 years, 4 months ago by margas6.
    Plugin Author alekv

    (@alekv)

    You have some third party code that is also inserting Google Ads pixels and is wrong: https://take.ms/GTndW

    Please remove that.

    It also looks like that third party code is not properly scoped and probably is breaking the output of our code.

    Again, please remove any other Google Ads (or any Google) implementation.

    Plugin Author alekv

    (@alekv)

    I detected Google Tag Manager for WordPress and PixelYourSite. For starters deactivate those and then test again.

    Thread Starter margas6

    (@margas6)

    I just did.

    Can you check now?

    Thank you.

    Plugin Author alekv

    (@alekv)

    There is still some problem.

    Could you please temporarily deactivate Autoptimize.

    Thread Starter margas6

    (@margas6)

    I have not Autoptimize but i have disabled some other plugin for cache.

    Plugin Author alekv

    (@alekv)

    The output of the plugin code is still broker. There must be some other plugin that is doing this.

    Could you send a list of all active plugins?

    You can also send it to [email protected]

    Plugin Author alekv

    (@alekv)

    Solved this over email conversation.
    If you have more questions around this topic, simply add a new reply.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Issue: audience source activity missing id’ is closed to new replies.