Issue is with the Woocommerce Instagram plugin.

  • Resolved rizalopusone

    (@rizalopusone)


    11 months, 4 weeks ago

    When I add a product to the catalog, the XML file is not being read, and as a result, it displays the text: “This XML file does not appear to have any style information associated with it. The document tree is shown below.” [https://ibb.co/HpQQ2tH]

    Additionally, when I add the XML link to the Instagram Commerce Manager dashboard page, there is an error message saying: “URL does not link to a supported file. Make sure that the URL that you provide links to a CSV, TSV, or XML (RSS/ATOM) file and begins with http, https, ftp, or sftp.” [https://ibb.co/bsC6b2B]

    What is the solution for this?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @rizalopusone,

    Issue is with the Woocommerce Instagram plugin. When I add a product to the catalog, the XML file is not being read, and as a result, it displays the text: “This XML file does not appear to have any style information associated with it. The document tree is shown below.”

    From what I understand, you’re encountering issues with the WooCommerce Instagram plugin, specifically with the XML file not being read and an error message appearing on the Instagram Commerce Manager dashboard page. I’m here to help.

    Firstly, could you confirm if you’re using the WooCommerce Instagram by KoiLab? If you are, please note that this is a premium extension. For support with this extension, we recommend contacting us directly as long as you have a valid license. You can do so by visiting ?? WooCommerce.com → My Account → Support. Please ensure you’re logged into the account you used to purchase the extension to access this page.

    I should note that according to our ?? forum guidelines, we’re unable to offer support for premium extensions through this platform. However, rest assured, that our dedicated team is eagerly waiting to assist you through the correct channel.

    If you’re not using the WooCommerce Instagram by KoiLab, could you please provide us with the exact details of the plugin you’re using? This will allow us to give you more accurate assistance. Thank you for your understanding and cooperation.

    Thread Starter rizalopusone

    (@rizalopusone)

    Hi @bisratlearn,

    Yes, I am using the Woocommerce Instagram plugin by Koilab, and I have submitted my issue to the WooCommerce support page.

    Thank you in advance, and I apologize for my oversight in not following the forum guidelines.

    Hi @rizalopusone,

    Yes, I am using the Woocommerce Instagram plugin by Koilab, and I have submitted my issue to the WooCommerce support page.

    Thank you for confirming that you’re using the WooCommerce Instagram plugin by Koilab and for submitting your issue to the WooCommerce support page. No need to apologize, it’s easy to overlook the forum guidelines.

    Since you have already created a support ticket, I will mark this thread as resolved. Please continue any further conversation regarding this issue in the ticket thread. This will help us maintain a focused and efficient support process.

    Our dedicated support team will be able to assist you directly with your issue. They are highly experienced with the WooCommerce Instagram plugin by Koilab and will be able to provide you with a solution as soon as possible.

    Thank you for your understanding and cooperation. We look forward to assisting you further with your issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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