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Resolved tiarenla
(@tiarenla)

4 years, 6 months ago

Hi, we are currently using payu money as our payment gateway. The integration with woocommerce is working fine but there seem to have been some issue with our recent order. We can see the order in our woocommerce dashboard but no email was triggered. Kindly check the sequence of actions as given in order notes. The order is currently shown as in processing.

September 1, 2020 at 12:30 am
Transaction ERROR: E000
PayU Money ID: 350816624 (24502_20083150)
PG: PAISA(userCancelled)
Bank Ref: 350816624()

September 1, 2020 at 12:31 am
Order status changed from Pending payment to Failed.

September 1, 2020 at 12:33 am
Transaction ERROR: E000
PayU Money ID: 350816624 (24502_20083150)
PG: PAISA(userCancelled)
Bank Ref: 350816624()

September 1, 2020 at 12:33 am
Stock levels reduced: Blueberry Cheesecake (#24366) 10→9

September 1, 2020 at 12:33 am
Order status changed from Failed to Processing.

PayU ID: 11013738921 (24502_20083129)
PG: AXISU(captured)
Bank Ref: 024500021990(UPI)

Kindly help us debug this issue?

Thanks,
Tia

Viewing 6 replies - 1 through 6 (of 6 total)

Zach W
(@dynamiczach)

Automattic Happiness Engineer

4 years, 6 months ago

Howdy Tia!

The information here will help you troubleshoot the order emails not sending, as the cause could be a variety of reasons:

https://docs.woocommerce.com/document/email-faq/#section-1

I’d also try setting up the Cash on Delivery method and testing an order with that to see if the email is generated. If it is, then the issue may be with your Payu payment gateway plugin.

Thread Starter tiarenla
(@tiarenla)

4 years, 6 months ago

Hi Zach, I will look through the information. I have been troubleshooting and the emails are going through fine today so I’m guessing it’s a one off case. I have sent an email to payu money support team as well.

In the meantime , I will enable debug in wp-config.php and see if i can replicate the error.

Thank you!

– Tia

Zach W
(@dynamiczach)

Automattic Happiness Engineer

4 years, 6 months ago

Howdy Tia!

Sounds great!

I’d also recommend installing and activating this plugin until you’re sure this is no longer an issue:

https://en-gb.www.ads-software.com/plugins/wp-mail-logging/

Thread Starter tiarenla
(@tiarenla)

4 years, 6 months ago

Thanks Zach ! We have installed the plugin.

Zach W
(@dynamiczach)

Automattic Happiness Engineer

4 years, 6 months ago

Okay, keep us posted on how testing goes!

3 Sons Development – a11n
(@3sonsdevelopment)

4 years, 6 months ago

Hi @tiarenla,

Hopefully all is well now. It’s been a while since we heard from you so I’m going to close out this thread. If you need anything else, just open up a new thread and we’ll be happy to jump back in and help.

Cheers

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Issue – New order email not generated’ is closed to new replies.