Issue noticed in multisite

  • Hello,

    I believe your plugin supports multisite functionality. I was using it to identify unwanted media files on one of my subsites, and everything worked fine until I tried to delete all flagged files. When I attempt to delete them, the plugin shows a loading animation, but the files aren’t actually removed.

    I’ve verified that file permissions aren’t an issue—manually deleting a file from the media library worked without any problems. Could you please let me know if there’s any configuration I might be missing? (I haven’t changed any default settings.) Alternatively, could this be related to multisite support compatibility?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Sanju Shankar

    (@sanju-shankar)

    I wanted to follow up on my previous message regarding an issue I encountered with deleting flagged media files on a multisite setup. I understand you may be busy, but I wanted to check if there’s any update on this issue or if you had any suggestions for troubleshooting further.
    Could you please let me know:

    1. If there’s any additional configuration I may be missing for multisite compatibility, or
    2. If this is a known issue with multisite support that’s being addressed in upcoming updates.

    Any guidance or information you can provide would be greatly appreciated. I’d be happy to provide additional details if needed.

    Plugin Support Val Meow

    (@valwa)

    Hey @sanju-shankar! ??

    Thanks for reporting this. We’ll investigate whether there’s an issue with multisite installations. There’s not much you can do from the plugin settings on your site. If you have technical knowledge, you could inspect the plugin code to identify where the issue might be occurring. Please also check your PHP error logs and developer console logs when attempting to delete the file to see if any error messages provide clues about the issue. Thanks!

    Thread Starter Sanju Shankar

    (@sanju-shankar)

    could you please reopen this ticket? I don’t want to close this ticket for now atleast we are not contributing anything to the community regarding the issues identified.

Viewing 3 replies - 1 through 3 (of 3 total)
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