Issue Receiving Order Notifications

  • Resolved nic137

    (@nic137)


    3 years ago

    I’m experiencing an issue with receiving new order notifications from the website/woocomm when someone places an order. Specifically one email address set up to receive notifications has not been receiving email since March 1st.

    Previously this email address received the notifications for orders without any issue. Nothing has been updated to the site or woocommerce. Does anyone have suggestions on how to resolve this? Has anyone reported this same issue recently?

    There are other email addresses that are listed (and have been listed) that are still receiving new order notifications. But for some odd reason this one email address has stopped receiving them.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @nic137!

    Thank you for reaching us.

    If other email addresses are receiving the New Order email notifications, but one email address is not getting them, the issue is related to that email address. You can double-check for any typos or mistakes in the recipient emails in WooCommerce > Settings > Emails > New Order.

    For further assistance, we suggest contacting your host or email provider.

    Kindly be aware that neither WordPress nor WooCommerce sends the emails. What happens is WooCommerce calls the WordPress wp_mail() function, which requests to send the email. Because WordPress is not an email server, it typically asks PHP to send the email for it. PHP then checks for a local email server within the web server and tells that email server to send the email.

    You can read here more about how does email work with WordPress:
    https://woocommerce.com/document/email-faq/#h-how-does-email-work-with-wordpress

    I hope this helps!

    Hi there,

    We haven’t heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, the provided information was helpful, and you solved the issue. If you have any further questions, we recommend creating a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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