• Resolved zarintasnim

    (@zarintasnim)


    Hello there, In our website we have added a bundle that some courses comes with lunch so when you order it you are supposed to get the lunch with it. But when we are adding the product in cart and going to cart page we are seeing lunch 2 times which is wrong. How can we solve it? You can check it here from homepage products https://teeswinkel.nl/.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Roxy

    (@roxannestoltz)

    Hi @zarintasnim ,

    Thanks for reaching out!

    I understand that you are having an issue with a bundle adding a product twice, is this correct?

    I was unable to replicate the issue as, when attempting to add a product to the cart, it takes me to a “Maintenance mode” page.

    Please could you share a screenshot of your product settings so that I am able to take a closer look? Snipboard.io is recommended?for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, kindly share a copy of your sites System status report by navigating to WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’.

    Once you do this, you can paste your response here.

    Thanks!

    Thread Starter zarintasnim

    (@zarintasnim)

    Hey Roxanne,

    Please add this product to the cart https://teeswinkel.nl/produkt/vca-vol-incl-examen/?v=796834e7a283 then you will see there are 2 lunch product coming where it’s supposed to be 1 only. Here is the screenshot https://prnt.sc/Xe30e6yS0abw and I wanna solve this.

    Hi @zarintasnim

    Thanks for sharing the screenshot.

    Just to confirm – for the bundle are you using some extension?

    If by any chance you are using our Product Bundles extension, then please contact us at WooCommerce.com > My Account > Support. You would need to log into your WooCommerce account before you can access that page. Please include a link to this forum thread, so that we can keep track of what’s already been discussed. We will be able to help you further there.

    If that is not the case then in order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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