Issue sending mail via cancellation/approve link

  • Resolved Attila

    (@titala)


    5 years, 1 month ago

    Dear all,

    I have issues sending out mail after using the cancellation/approval link in e-mails. Sending out test mail (both normal and native) is working fine. Also the mails to the customer and Admin goes out well after registering the appointment. But sending mails via the links fail with an entry in the error log:
    TYPE: MAIL
    ERRORS: {“wp_mail_failed”:[“SMTP Error: Could not authenticate.”]}

    I’m using WP Mail SMTP plugin and the SMTP service of my hosting provider.

    Please help me to find the way out.

    Thank you in advance,
    Attila

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Attila

    (@titala)

    I just tried to switch off sending by SMTP in the WP Mail SMTP plugin and then it works fine. However obviously I would prefer to use SMTP also in the future.

    Attila

    Thread Starter Attila

    (@titala)

    Hi Nikola,
    This is very strange. I just figured out the solution/workaround. For WP Mail SMTP you can set up the SMTP password also in the wp-config.php because of security reasons. The mail via link is not working in this case. However if you specify the password in the WP Mail SMTP setup then it works without any problem.
    Best regards,
    Attila

    haseenabanu

    (@haseenabanu)

    Hi, I am not getting any mail after booking the appointment. Any one help?

Viewing 3 replies - 1 through 3 (of 3 total)
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