ISSUE: Spinner Hangs Up Site; Admin Not Receiving Email

  • toad78

    (@toad78)


    4 months ago

    SPECS:
    PHP 8.2.19
    WordPress: 6.5.4
    Gravity Form: 2.8.12

    The form being used was created with TWO conditions:
    – if the user checks the box that they want a hard copy, then the user fills out the extra fields and then the PDF will be sent to the user and the admins should be notified of the request.
    – if the user does not check the box for a hard copy, then the PDF would attach to the email, send to the user and send a request copy to the admin.

    PROBLEM:
    After spending an hour troubleshooting (we disabled ALL plugins except for the theme and GF), we’ve discovered that this plugin causes the following:
    – The Admins were not receiving verification emails
    – The form spinner would just spin and sit upon submission
    – The page would not redirect to the ‘Thank you’ page.
    – The User would (eventually) receive the email with the attachment (after spinning for 30 seconds), but the admins don’t receive the request and the page is still sitting and spinning.
    – We also verified with server logs that this plugin is the cause of the hangup and, eventually, the site errors out.

    I’d like to continue using this plugin if the developer can figure out why we’re experiencing these issues.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author kgmservizi

    (@kgmservizi)

    Sorry for late reply, I need time to check this problem.
    I hope 1/2 week based on current working time…

    Thanks for report
    Regards

    Thread Starter toad78

    (@toad78)

    Hello, @kgmservizi .

    I don’t have a half a week to wait for your response. Since that is the case, I’ve had to come up with an alternative method.

    I really wish this worked for me.

    Plugin Author kgmservizi

    (@kgmservizi)

    I’m sorry but it isn’t my first work.
    The strange thing is that I’ve a similar configuration without problem.
    PHP log what reports?

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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