issue to configure “Scheduled Export” by Email

Hi @pff31

I hope you are doing well today.

Can you please confirm you are using the latest version of forminator? the latest update available is 1.38.1

I couldn’t replicate this issue on my end using the latest version, the list loads correctly.

View post on imgur.com

If you have the same issue when using the last update, please open your console logs and share a screenshot to find more information. I believe this is due to a plugin conflict issue.

https://www.jivrus.com/resources/articles/technical/how-to-open-browser-console-log

Kind Regards
Amin

Hello Amin,

Thanks for your answer. I have the 1.38.1 version.

Please find below screenshots (for each the violating node has been selected. For the last one, the one selected is the email) :

Thanks in advance, regards

PF

Hi @pff31 ,

I hope you’re doing well.

That looks like a possible conflict with another plugin, in this case, could you please run a conflict test in order to confirm that there is no issue with another plugin or your theme?

First of all, please create a backup of your site or run it on Staging which means a copy of your site with a separate database, you can use this plugin if you need help creating the Staging – https://www.ads-software.com/plugins/wp-staging/

Here is also a good guide on how to run a conflict test – https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Please let us know how it goes.

Best regards,
Williams Valerio

Hello Williams,

It seems you’re right, it works fine if the WPC Product Bundles for WooCommerce plugin in version 8.1.7 is desactivated.

what are now the next steps to resolve the issue.

Thanks,

Hi @pff31

Thank you for the additional data. I have escalated this issue to our SLS Team to review this issue and point out the main cause of this conflict. At the moment the only solution is to disable WPC Product Bundles for WooCommerce for a short time, so you can schedule export email. After that is done, you can enable WPC Product Bundles for WooCommerce again. We will post an update here as soon as more information is available from our SLS Team.

Kind Regards,
Kris

Hello Kris,

Thanks a lot.

Hi @pff31,

I hope you are doing well today!

We have an update from our SLS (Second Line Support) team that;

1- This is not an issue on Forminator end. WPC Product Bundles plugin is enqueuing JS file backend.js and it has selectWoo dependency which is conflicting with the select2 JavaScript of Forminator. Basically the fix is enqueuing the JS files only on the required pages instead of all the pages.

2- Another solution is to use the following code snippet as mu-plugin
https://gist.github.com/ontiuk/72f6ac868d397678fb8b31df2b22e32a
However, this needs to be adjusted with a condition that if page is Forminator related then dequeue the script.

You can find more information below on how to use mu-plugins.
https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins
and
https://www.ads-software.com/support/article/must-use-plugins/

It would be better to test this out on your staging/dev environment first before your live site and make sure you have the latest backups.

Kind regards,
Zafer

Hello,

Thanks for your answer.

Do you think this conflict could have impact on front-end pages (either forms or bundle products) or it has only an impact on backend pages ?

thanks in advance, regards,

PF

Hi @pff31

I installed WPC Product Bundles for WooCommerce in my lab site and ran some tests, and can confirm the issue only happened on schedule export, in front end form looks good and there are not any errors.

You may still double-check on your end and let us know if you find anything new.

Kind Regards
Amin