• Hi Mark,

    First of all, we love this plugin. We have the premium version and have been using it for years.

    We do run into one major problem that occurs semi-regularly. Basically, sometimes we cannot update the games in the tournament table.

    1. We create the bracket and add the teams.
    2. We navigate to Update Games and select the tournament we want to update
    3. We change the date, time, and/or location of the game and click Update Games
    4. The page refreshes and says the updates have been made, but the updates have, in fact, not been made.

    I took a screen grab video to show you all the steps we’re taking (I will email you because it doesn’t appear I can share photos or videos on this forum).

    This probably happens to about 1 of every 5 tournament brackets we create. The work around we’ve found is to create a new tournament with a different slug and then we can usually update those games, but that is pretty time consuming especially when the bug appears later in the tournament schedule.

    Thanks again for a great plugin. Hoping this is an easy fix!

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  • Plugin Author Mark O’Donnell

    (@markodonnell)

    Hi,
    Thanks for posting here. The video you sent will be helpful. I won’t get to it until tomorrow. Stay tuned.
    -Mark

    Plugin Author Mark O’Donnell

    (@markodonnell)

    I have not been able to recreate the error.

    1. Please send me a screenshot of your tournament settings screen, the one you saved before going into the Update Games screen.

    2. I noticed that the teams (A & B) are listed as ‘Untitled”, whereas your teams are blank. That should not be the case. If you are “adding the teams” as you say you are, they will be in the tournament settings screen. Hummm, …

    3. Please deactivate all other plugins and try again. There could be something going on there. (The theme will also be a place to look, but we’ll get to that.)

    4. Have you activated WP Debug and looked at the debug.log file? If you haven’t done this before, it’s pretty easy https://www.ads-software.com/support/article/debugging-in-wordpress/.

    Let me know. I’m going to keep looking.

    -Mark

Viewing 2 replies - 1 through 2 (of 2 total)
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