Issue with adding content_ids to AddToCart and PageView events

  • Resolved arsenburukov

    (@arsenburukov)


    4 weeks ago

    Hello!

    We are experiencing an issue with the Facebook for WooCommerce plugin. While the content_ids parameter is correctly passed in the ViewContent event, it does not appear in the AddToCart and PageView events, despite having the relevant code in place. Manual modifications led to pixel malfunction.

    Could you please guide us on how to correctly adjust the plugin so that content_ids is passed in these events?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @arsenburukov ,

    I understand you’re having trouble with content_ids not showing up in AddToCart and PageView events with the Facebook for WooCommerce plugin. Usually, this sort of issue involves reviewing the integration settings to ensure all fields are correctly matched, particularly the ‘content_id’ within your Facebook Pixel setup.

    Instead of a manual fix that might disrupt your pixel, I suggest checking two things:

    1. Ensure your products have unique identifiers that match the content_ids expected by the Facebook Pixel.
    2. Review the plugin settings to verify that the content_id mapping aligns with your product catalog.

    If things still don’t line up, the quickest solution might be to reconnect the plugin with Facebook, making sure all steps are precisely followed for a clean setup.

    Our documentation here might also help: https://docs.woocommerce.com/document/facebook-for-woocommerce/

    Let me know how it goes.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi! Since we haven’t heard back, I’ll go ahead and mark this as closed for now. We’ll be here whenever you’re ready to reconnect.

Viewing 2 replies - 1 through 2 (of 2 total)
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