Issue with adding products to FB shop using Facebook for woocommerce v2

yes of course!

page name – Whatdoyouwant
url – facebook.com/wdyw21

thanks,

Hey @barouzj,

Thanks for sharing that, that’s great. It looks as though you’re on the latest version of our plugin too, which is also good news!

Did you encounter any issue when completing the setup process for the plugin? This should have been possible by navigating to WooCommerce > Facebook and clicking the Get Started button to launch the Facebook connection wizard. Here you would have had to select the business you are trying to connect to, as well as the assets the plugin should connect with (e.g. Page, catalog, ad account). Did all of this complete successfully and did you get redirected back to your WooCommerce store at this point|?

If so, when you navigate to WooCommerce > Facebook now, you should see a list of the settings and IDs on the main settings page. One of these should list the catalog ID that the plugin will be syncing to.

Could you let me know if you see all this first? Then we can see what the next steps would be! ??

Cheers,

Simon.

yes! they’re all in place with their unique id.
still I cant upload my products. I gave you 3 urls of my products page what happens to them ! did they uploaded successfully!

Thanks,

Hi @barouzj,

That’s great, so it sounds like the plugin is all connected which is great. I’m afraid I can’t tell if the products have been synced from their front end URL alone, we’d need to check the Facebook Catalog and potentially the debug logs, to see what messages were sent to Facebook when the sync occurs, to find out more.

Now that we know the plugin is connected however, the next step would be to verify if the product exists in the Facebook Catalog. Can you please login to Catalog Manager, selected the catalog for your store, and then click Catalog > Items? You should then be able to search for any of your three products to see if they’ve been synced okay there.

Could you let me know if you are able to see the products in the catalog, and if the catalog ID on the Catalog Manager screen matches the ID listed on the plugin settings page in WooCommerce?

Cheers!

Simon.

I did as you said but there’s no synced products in the catalog.
These 2 issues are generated.

Issues
1. Catalogue has an invalid data source
Items couldn’t be uploaded because of an issue with your data feed.

2. Events data sources have errors
There are issues with your events that prevent them from working correctly.

hope that helped!

Thanks @barouzj,

That narrows down our search! So we can focus on the WooCommerce side for now. Those events and data source errors will most likely be expected until we get the sync working properly.

Next step then, could you please navigate to Products > All Products and make sure the product you are using to test with is set to Sync and Show, or Sync and Hide? If the product is set to Do Not Sync, then this could explain the empty catalog, though usually, this enabled by default.

If it is set to be synced, the next step would be to take a look at the logs further for any errors during the sync API call. As these can contain sensitive information, please could you raise a support request via our support form so we can receive this log file privately?

Cheers!

Simon.

actually some of the products are synced and some of them aren’t. I’ve set those synced with fb still the problem remains the same.

and could you be a bit more specific about the log you’re talking about!

thanks,

• This reply was modified 4 years, 2 months ago by barouzj.

Hi @barouzj,

Thanks for checking out those settings. If there are some products set to sync, then we would certainly expect this to trigger an attempt in the logs which we can take a closer look at.

You can enable debug logging at WooCommerce > Facebook from the plugin settings page. With this enabled, each time a sync occurs, it should log the request. You can trigger a sync by navigating to a product and clicking the Update button – no other product changes are necessary to trigger the sync.

When the product has been updated (and the sync triggered) you can then navigate to WooCommerce > Status > Logs and look for the facebook_for_woocommerce log with today’s date. This log file will be rather large and may contain private information, so I would recommend reaching out to our support form in order to send this across. Another alternative would be to use a service like https://quickforget.com so that the information expires after a certain period.

Could you please try to trigger a new sync and let me know how you’d like to pass over the log?

Cheers!

Simon.

I was sent that over here but now I’m unable to delete. although I’ve submitted the same over the url.
let me know if its helpful or should I sent something apart from it.

thanks,

• This reply was modified 4 years, 1 month ago by barouzj.

Hey @barouzj!

Thanks for sending the logs via our support form. I’ve had a quick look in our inbox and can’t see a conversation that seems to match.

Could you let me know if you included my name, the topic URL, or if you were given a conversation ID that could help me widen the search?

Cheers!

Simon.

ok I send it over again mentioning @barouzj, have a look!

thanks,

Hi @barouzj,

Tamara here, stepping in for Simon. I’ve taken a close look at our inbox but I can’t find the conversations you’ve submitted either. We had a closer look to ensure that our site didn’t mark the message as spam accidentally as well.

Would you please reach out to our support team through our site once more and report back here if you have received an automated message from our help desk?

Thanks,

Tamara ??

I think I send you couple of times. and last time I mentioned my username along with it.. and more over that I’m getting an error message at admin product page and that error is coming from the Facebook for Woocommerce plugin.

A screenshot might help you in understanding the issue well, tell me how could I send you that!

thanks,

Hi @barouzj,

When you submitted the form via our website, you should have received an auto-response back with a conversation ID number. Did you get one of these for any of your submissions so far?

If not, I can see that your Facebook page has an email address listed. Is it okay if I email you there so that we can get connected?

Cheers!

Simon.

of course! you can mail me there

until next time,