Issue with Address in Spain

  • Resolved steve-8bm

    (@steve-8bm)


    3 years, 9 months ago

    Hi there,

    I am having an issue with the website currently working on.

    https://drlucas.com.au/

    Whenever a customer from Spain tries to checkout, the Billing State / County get automatically deselect after click Place Order.

    The address I try is – Calle Riosol, 5, BAJO IZDA, 24010 León, Spain

    Does anyone have the same issue before?

    Any suggestions or solutions?

    Thank you in advance,

    Steve

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello Steve,
    I was able to reproduce the issue on your site.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @steve-8bm,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

    Thread Starter steve-8bm

    (@steve-8bm)

    Hi Abwaita,

    Yes, we found the issue. It to do with an address validation plugin.

    Thank you,

    Steve

Viewing 3 replies - 1 through 3 (of 3 total)
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