Issue with automation: abandon email cart

  • Resolved alexvurp

    (@alexvurp)


    2 years, 4 months ago

    Hi there,

    I’ve an issue with the automatic email for the abandon cart. I don’t know why, but the plugin only has been send two emails in a month…

    I really don’t know why and I can’t find the solution. Anyone as an idea?

    Thanks,
    Alex

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @alexvurp,

    Thanks for reaching out!

    Note that WooCommerce Automatic emails created with MailPoet will be sent only to “Subscribed” users. If they’re still “Unconfirmed”, the email will be scheduled but not sent until they confirm their subscription via email (if double opt-in is enabled).

    Guest users won’t receive this email unless they are subscribed to one of your lists and have clicked on a link in one of your previous campaigns.

    Can you please check if that’s the case on your site?

    Reference: https://kb.mailpoet.com/article/277-woocommerce-automatic-emails#abandoned-shopping-cart

    Cheers!

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @alexvurp,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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