Issue with Caching

  • Resolved Kari Anderson

    (@karinclimber)


    4 years, 4 months ago

    I’m working with a pretty high traffic site (500,000 page views a day +) and they are having a weird issue that I am wondering if it is related to this error. Their entire server cache has to be cleared for new content to show:

    WordPress database error Duplicate entry ‘jpsq_sync_checkout’ for key ‘option_name’ for query INSERT INTO wp_options ( option_name, option_value, autoload ) VALUES ( ‘jpsq_sync_checkout’, ‘5f86764a09107:1602647746’, ‘no’ ) made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_sync, Automattic\Jetpack\Sync\Sender->do_sync_and_set_delays, Automattic\Jetpack\Sync\Sender->do_sync_for_queue, Automattic\Jetpack\Sync\Queue->checkout_with_memory_limit, Automattic\Jetpack\Sync\Queue->set_checkout_id

    They are using WordPress 5.5.1, Jetpack 9.0.2 – this was happening on 8.9.1 but I updated to see if it would resolve the issue and a custom theme.

    I did some Google-ing and saw this issue a few other places and the only resolution was deleting and reinstalling the plugin, yet it did not work for some users. Is this a known issue/conflict/is there a way to fix it?

    Thanks! (I have the full debug output as well but did not want to post that publicly..)

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  • Plugin Contributor James Huff

    (@macmanx)

    We don’t control caching, or interfere with it in any way, so if your cache is not clearing automatically, you’ll need to check with support for your caching plugin (or your hosting provider’s support if the caching is built-in).

    As for the error, please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    This will clear out Jetpack’s settings, and it should correct the issue and work properly after a reinstall.

Viewing 1 replies (of 1 total)
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