Issue with connect tool

  • Resolved Pengi123

    (@pengi123)


    2 years, 4 months ago

    Hi there,

    For some reason when I have developer role I cant connect that account in stripe.
    Stripe support told me that software dont allow not verifed accounts to be able to connect to that connect tool. They ask if is possible from software devs to enable to anyone verified non-verifed stripe account is possible to connect via connect tool.

    • This topic was modified 2 years, 4 months ago by Pengi123.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @pengi123,

    For some reason when I have developer role I cant connect that account in stripe.

    That’s because only the account owner has access to their account. Developer roles do not have the ability to perform the connect process. That is a restriction that Stripe places on the connect process.

    Per the plugin documentation, you will want to have the account owner perform the connect process.

    Kind regards,

    Thread Starter Pengi123

    (@pengi123)

    Hi

    In there Stripe docs show that the Developer role has permissions to connect via connection IMAGE https://www.loom.com/i/3238af44676e43d9a6e2f5656642cdb2

    It seems that I need to be administrator role to able to connect via a connection tool.
    This is some issue from stripe side I report to theme and I hope that they will fix it, because docs say one thing, in reality, is other thing.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @pengi123,

    In there Stripe docs show that the Developer role has permissions to connect via connection IMAGE

    Thank you for providing that screenshot. I am going to send that over to the Stripe team for review.

    This is some issue from stripe side I report to theme and I hope that they will fix it, because docs say one thing, in reality, is other thing.

    Please keep us updated via this support on what they say.

    Kind Regards,

    Thread Starter Pengi123

    (@pengi123)

    Sure, let me know if you get some response as well.

Viewing 4 replies - 1 through 4 (of 4 total)
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