Issue with customize theme

  • psn

    (@psn)


    8 years ago

    Hi

    I have issue to run customize theme together with this plugin https://www.ads-software.com/plugins/advanced-twenty-seventeen/ I have open a ticket with them but Ion’t know if its on their side or yours. The issue is that customize theme is not working at all for WPtouch theme when we have this Advance Twenty Seveteen plugin activated.

    I have noted that author for this plugin need to contact you.

    Per

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor WPtouch

    (@wptouch)

    Hi Per,

    Some desktop themes block or alter access to the Customizer, and some even to the WordPress menu options.

    As a workaround, other users will briefly deactivate the desktop theme and activate a default theme like the Twenty Fifteen or Twenty Sixteen theme while they customize the WPtouch Customizer settings. Then re-activate their desktop theme.

    Regards,

    Emilio Rivera
    WPtouch Support

    Thread Starter psn

    (@psn)

    Yeah I know but I think it would be better to get these 2 plugin working together as its the latest wordpress theme.

    Plugin Contributor WPtouch

    (@wptouch)

    The plugin you’re using is likely loading its scripts outside of its own admin pages and throughout the entire Customizer. Hopefully they are able to contain the plugin’s scripts in its own admin pages, or only where the scripts are needed. This is what WordPress recommends plugins and desktop themes to follow.

    Regards,

    Emilio Rivera
    WPtouch Support

    Thread Starter psn

    (@psn)

    Ok so its up to them to fix the issue?

    Plugin Contributor WPtouch

    (@wptouch)

    Yes, if the issue only happens when their plugin is active. It means their plugin’s scripts are loading in the WPtouch Customizer settings (which they shouldn’t).

    Regards,

    Emilio Rivera
    WPtouch Support

Viewing 5 replies - 1 through 5 (of 5 total)
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