Issue with Divi has escalated to 500 internal error

  • Resolved aaronneometrix

    (@aaronneometrix)


    6 years, 12 months ago

    Due to a problem with my websites theme (Divi), their technical support instructed me to add the following lines to the .htaccess file, which was done through SEO by Yoast:

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 20M
    </IfModule>

    They also instructed that I change settings in the php.ini files to:
    memory_limit 128M
    post_max_size 128M
    max_execution_time 180
    upload_max_filesize 32M
    max_input_time 600
    max_input_vars 5000

    After that, our login page was no longer accessible and we received a “500 Internal Error” screen whenever we tried to login to the website.

    How should we proceed in solving this issue?

    Wesbite: 3dscanningservices.net

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Access your site via FTP or the file manager app of your hosting control panel and remove what you added to .htaccess.

    Thread Starter aaronneometrix

    (@aaronneometrix)

    I’ve read a lot about FTP being useful for this, so I had downloaded Filezilla but I don’t know how to link it to my site to do what you suggest. Can you help explain what I need to do exactly?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Your host should have information available for ftp connections. The id/password and host name is hosting dependent. Once you get FTP access, set filezilla to show hidden files, then download .htaccess to your computer. Edit it and upload over the one that’s on the site.

    Thread Starter aaronneometrix

    (@aaronneometrix)

    Is my host not WordPress? That’s why I’m here.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You are hosting on an EIG host, so probably Bluehost or Hostgator. WordPress is software that runs on a web host.

    Thread Starter aaronneometrix

    (@aaronneometrix)

    Ah, my website is hosted by Netfirms. Thank you very much for your help. Hopefully it should be smooth sailing from here.

Viewing 6 replies - 1 through 6 (of 6 total)
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