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Issue with Divi has escalated to 500 internal error

aaronneometrix — Fri, 01 Dec 2017 17:56:02 +0000

Due to a problem with my websites theme (Divi), their technical support instructed me to add the following lines to the .htaccess file, which was done through SEO by Yoast:

SubstituteMaxLineLength 20M

They also instructed that I change settings in the php.ini files to:
memory_limit 128M
post_max_size 128M
max_execution_time 180
upload_max_filesize 32M
max_input_time 600
max_input_vars 5000

After that, our login page was no longer accessible and we received a “500 Internal Error” screen whenever we tried to login to the website.

How should we proceed in solving this issue?

Wesbite: 3dscanningservices.net

Reply To: Issue with Divi has escalated to 500 internal error

Steven Stern (sterndata) — Fri, 01 Dec 2017 18:02:16 +0000

Access your site via FTP or the file manager app of your hosting control panel and remove what you added to .htaccess.

Reply To: Issue with Divi has escalated to 500 internal error

aaronneometrix — Fri, 01 Dec 2017 18:13:47 +0000

I’ve read a lot about FTP being useful for this, so I had downloaded Filezilla but I don’t know how to link it to my site to do what you suggest. Can you help explain what I need to do exactly?

Reply To: Issue with Divi has escalated to 500 internal error

Steven Stern (sterndata) — Fri, 01 Dec 2017 18:22:19 +0000

Your host should have information available for ftp connections. The id/password and host name is hosting dependent. Once you get FTP access, set filezilla to show hidden files, then download .htaccess to your computer. Edit it and upload over the one that’s on the site.

Reply To: Issue with Divi has escalated to 500 internal error

aaronneometrix — Fri, 01 Dec 2017 18:38:10 +0000

Is my host not WordPress? That’s why I’m here.

Reply To: Issue with Divi has escalated to 500 internal error

Steven Stern (sterndata) — Fri, 01 Dec 2017 19:21:53 +0000

You are hosting on an EIG host, so probably Bluehost or Hostgator. WordPress is software that runs on a web host.

Reply To: Issue with Divi has escalated to 500 internal error

aaronneometrix — Fri, 01 Dec 2017 19:40:25 +0000

Ah, my website is hosted by Netfirms. Thank you very much for your help. Hopefully it should be smooth sailing from here.