Issue with Elementor v3.24.0 and above

Dear Pedrtosimao,

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you’ve experienced. We’re pleased to inform you that the issue you mentioned has already been addressed in our previous updates. We kindly request you to update both Elementor and Prime Slider to their latest versions for optimal performance.

The current versions are:

• Elementor Free: 3.24.7
• Prime Slider Free: 3.15.14
• Prime Slider Pro: 3.14.6

Please give it a try and let us know if the issue persists. Should you encounter any further problems, we encourage you to contact the Bdthemes support team, who will be happy to assist and resolve your issue promptly.

Thank you for your understanding.

Best regards,
Hasib Ali

Hello Hasib,

I can confirm that updating to the latest versions of both Prime Slider and Elementor still causes the issue.
We can only use the Storker slide with Elementor 3.23.4 to prevent the issue.

Here’s our info:

### wp-core ###

version: 6.6.2

site_language: pt_PT

user_language: en_US

timezone: Europe/Lisbon

permalink: /%postname%/

https_status: true

multisite: false

user_registration: 0

blog_public: 1

default_comment_status: open

environment_type: production

user_count: 7

dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home2/xxxxx/public_html

wordpress_size: 697,25 MB (731119412 bytes)

uploads_path: /home2/xxxxx/public_html/wp-content/uploads

uploads_size: 603,86 MB (633191744 bytes)

themes_path: /home2/xxxxx/public_html/wp-content/themes

themes_size: 3,43 MB (3595974 bytes)

plugins_path: /home2/xxxxx/public_html/wp-content/plugins

plugins_size: 189,44 MB (198641940 bytes)

fonts_path: /home2/xxxxx/public_html/wp-content/uploads/fonts

fonts_size: directory not found

database_size: 65,63 MB (68812800 bytes)

total_size: 1,52 GB (1635361870 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Hello Elementor Child (hello-theme-child-master)

version: 2.0.0

author: Elementor Team

author_website: https://elementor.com/

parent_theme: Hello Elementor (hello-elementor)

theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider

theme_path: /home2/xxxxx/public_html/wp-content/themes/hello-theme-child-master

auto_update: Disabled

### wp-parent-theme ###

name: Hello Elementor (hello-elementor)

version: 3.1.1

author: Elementor Team

author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash

theme_path: /home2/xxxxx/public_html/wp-content/themes/hello-elementor

auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Four: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (14) ###

Advanced Custom Fields PRO: version: 6.3.10, author: WP Engine, Auto-updates disabled

Cache Enabler: version: 1.8.15, author: KeyCDN, Auto-updates disabled

Complianz | GDPR/CCPA Cookie Consent: version: 7.1.4, author: Really Simple Plugins, Auto-updates disabled

Disable User Login: version: 1.3.10, author: Saint Systems, Auto-updates disabled

Dynamic.ooo - Dynamic Content for Elementor: version: 3.1.2, author: Dynamic.ooo, Auto-updates disabled

Elementor: version: 3.23.4, author: Elementor.com (latest version: 3.25.5), Auto-updates disabled

Elementor Pro: version: 3.25.2, author: Elementor.com, Auto-updates disabled

Post SMTP: version: 2.9.9, author: Post SMTP, Auto-updates disabled

Prime Slider: version: 3.15.19, author: BdThemes, Auto-updates disabled

Real Custom Post Order: version: 1.3.97, author: devowl.io, Auto-updates disabled

SVG Support: version: 2.5.8, author: Benbodhi, Auto-updates disabled

Wordfence Security: version: 8.0.0, author: Wordfence, Auto-updates disabled

WPCodeBox 2: version: 1.0.3, author: WPCodeBox, Auto-updates disabled

WP Rollback: version: 2.0.7, author: WP Rollback, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD

imagick_module_version: Not available

imagemagick_version: Not available

imagick_version: Not available

file_uploads: 1

post_max_size: 512M

upload_max_filesize: 512M

max_effective_size: 512 MB

max_file_uploads: 20

gd_version: 2.3.3

gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM

ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.81.el7.x86_64 x86_64

httpd_software: Apache

php_version: 8.2.24 64bit

php_sapi: litespeed

max_input_variables: 5000

time_limit: 3600

memory_limit: 1G

max_input_time: 3600

upload_max_filesize: 512M

php_post_max_size: 512M

curl_version: 8.9.1 OpenSSL/1.1.1w

suhosin: false

imagick_availability: false

pretty_permalinks: true

htaccess_extra_rules: true

current: 2024-11-12T14:49:07+00:00

utc-time: Tuesday, 12-Nov-24 14:49:07 UTC

server-time: 2024-11-12T14:49:06+00:00

### wp-database ###

extension: mysqli

server_version: 5.7.44

client_version: mysqlnd 8.2.24

max_allowed_packet: 268435456

max_connections: 151

### wp-constants ###

WP_HOME: undefined

WP_SITEURL: undefined

WP_CONTENT_DIR: /home2/xxxxx/public_html/wp-content

WP_PLUGIN_DIR: /home2/xxxxx/public_html/wp-content/plugins

WP_MEMORY_LIMIT: 40M

WP_MAX_MEMORY_LIMIT: 1G

WP_DEBUG: false

WP_DEBUG_DISPLAY: true

WP_DEBUG_LOG: false

SCRIPT_DEBUG: false

WP_CACHE: true

CONCATENATE_SCRIPTS: undefined

COMPRESS_SCRIPTS: undefined

COMPRESS_CSS: undefined

WP_ENVIRONMENT_TYPE: Undefined

WP_DEVELOPMENT_MODE: undefined

DB_CHARSET: utf8

DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable

wp-content: writable

uploads: writable

plugins: writable

themes: writable

fonts: not writable

mu-plugins: writable

### acf ###

version: 6.3.10

plugin_type: PRO

update_source: ACF Direct

activated: true

activated_url: https://www.xxxxxedras.pt

license_type: Developer

license_status: active

subscription_expires: undefined

ui_field_groups: 9

php_field_groups: 0

json_field_groups: 0

rest_field_groups: 0

post_types_enabled: true

ui_post_types: 13

json_post_types: 0

ui_taxonomies: 8

json_taxonomies: 0

ui_options_pages_enabled: true

ui_options_pages: 0

json_options_pages: 0

php_options_pages: 0

rest_api_format: light

registered_acf_blocks: 0

blocks_per_api_version:?

blocks_per_acf_block_version:?

blocks_using_post_meta: 0

preload_blocks: true

admin_ui_enabled: true

field_type-modal_enabled: true

field_settings_tabs_enabled: false

shortcode_enabled: true

registered_acf_forms: 0

json_save_paths: 1

json_load_paths: 1

• This reply was modified 1 week, 6 days ago by pedrtosimao.

Dear Pedrtosimao,

Thanks for your feedback reply. We request you to update your all plugins and after updating your all plugins, then please regenerate the css data and file from Elementor > tools and also clear your all plugins and browser cache and check it once again.

If you face the same issue then we request you to contact directly Bdthemes support team and i hope they will review your issue very quickly and also solve your issue.

Thanks.
Best Regards,
Hasib Ali