Issue with Email Links Not Working When Tracker Enabled

  • Resolved fmh999

    (@fmh999)


    10 months, 2 weeks ago

    Hi there,

    I’m encountering an issue where the links in the emails aren’t functioning properly when the tracker is activated. Specifically, when I click on the homepage link, it redirects to my URL with “/wp-json/yaysmtp/v1/track-event/’ followed by a lengthy text/string.

    Upon debugging, I’ve found that this only occurs when link tracking is enabled in the logs page. Could you investigate this matter? I’m quite enthusiastic about using this plugin, especially for its tracking feature, so resolving this would be greatly appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @fmh999,

    Thanks for writing to us today.

    I will check this with my colleagues and get back to you soon. But can you please record a short screencast to show exactly how you are testing and adding the links?

    Regards,

    Bruce

    Thread Starter fmh999

    (@fmh999)

    I’m conducting tests by sending test emails through WooCommerce. The link I’m focusing on is located in the header of my website, leading to the homepage. I’ve sent test emails with both click/link tracking enabled and disabled. With link tracking enabled, I encounter the error I’ve previously described, while with it disabled, everything works smoothly. If my explanation isn’t clear enough, I can provide screenshots, but it seems like a straightforward issue.

    Plugin Support mialewp

    (@mialewp)

    Hi?@fmh999,

    Good morning!

    Please reach out to technical support team via https://yaycommerce.com/support/. We would like to check further on that if it’s possible.

    Looking forward to hearing back from you.


    Many thanks!

    Mia

    Thread Starter fmh999

    (@fmh999)

    I’m confused. I reached out to support here, and now you’re suggesting I contact a different support team? Instead of making me send another email, could you please forward my ticket to your support staff? It would streamline the process.

    Plugin Support alina98

    (@alina98)

    Hi?@fmh999,

    Our technical team might need some details that is not permitted here which is why we request you to reach out to our technical team then we can continue to support you.

    Also, you can give us the URL of this thread, we will surely continue from where we stop here.

    We apologize for any Inconveniences!

    Looking forward to hearing back from you.

    Kind regards,
    Alina

    Thread Starter fmh999

    (@fmh999)

    Understood, I’ve reached out to support just now. Thank you.

    Plugin Support mialewp

    (@mialewp)

    Hello @fmh999 ,

    Good day!

    We have fixed it and replied via email, please let us know if it works properly now.

    Looking forward to hearing back from you.

    Best regards,

    Mia

Viewing 7 replies - 1 through 7 (of 7 total)
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