Issue with FB for WooCommerce and LSCWP

Hi @rokaklih ,

I understand that the issue with FB for WooCommerce and LiteSpeed Cache when accessed from certain devices. Let’s see if we can find a path forward without having to deactivate any plugins.

The FB for WooCommerce plugin does indeed listen to add_to_cart and added_to_cart events, as part of its integration with your WooCommerce store to track user interactions. It utilizes a combination of cookies and WooCommerce sessions to maintain a consistent shopping experience.

Regarding interference, the plugin is designed to play nice with WooCommerce’s own cookies, but conflicts can occur with aggressive caching configurations.

For LiteSpeed Cache, you might want to exclude the following from caching:

1. Any URL with /cart/, /my-account/, and /checkout/ to start.
2. Cookies like woocommerce_items_in_cart, woocommerce_cart_hash, and wp_woocommerce_session_.

Adjusting these settings may improve compatibility without turning off either plugin.

If the problem persists, it could help to look into server logs to pinpoint the exact cause. You can also send us a System Status Report so we can take a peek at your site’s current setup. You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking “Copy for Support.”

Once you’ve done that, you can paste the text in here using the “<code>” block.

Hi @reynierc ,

Thanks for your reply.

The FB for WooCommerce plugin does indeed listen to add_to_cart and added_to_cart events, as part of its integration with your WooCommerce store to track user interactions. It utilizes a combination of cookies and WooCommerce sessions to maintain a consistent shopping experience.

Does it add listener on add_to_cart and added_to_cart after load page or how it appends the listener?

Regarding interference, the plugin is designed to play nice with WooCommerce’s own cookies, but conflicts can occur with aggressive caching configurations.

What do you mean that it’ designed to play nice with Woo cookies? It only appends its own cookies, or does it modify existing Woo cookies?

For LiteSpeed Cache, you might want to exclude the following from caching:

1. Any URL with?/cart/,?/my-account/, and?/checkout/?to start.
2. Cookies like?woocommerce_items_in_cart,?woocommerce_cart_hash, and?wp_woocommerce_session_.

In LS cache I already have exluded thos pages and cookies.

Sure here is the Woocommecre status:

### WordPress Environment ###

WordPress address (URL): https://test.si

Site address (URL): https://test.si

WC Version: 9.3.3

Legacy REST API Package Version: Vti?nik za zastareli REST API ni name??en na tem spleti??u.

Action Scheduler Version: ? 3.8.2

Log Directory Writable: ?

WP Version: 6.6.2

WP Multisite: –

WP Memory Limit: 1 GB

WP Debug Mode: –

WP Cron: ?

Language: sl_SI

External object cache: –

### Server Environment ###

Server Info: LiteSpeed

PHP Version: 8.2.24

PHP Post Max Size: 500 MB

PHP Time Limit: 300

PHP Max Input Vars: 7000

cURL Version: 8.10.1

OpenSSL/1.1.1w

SUHOSIN Installed: –

MySQL Version: 10.6.19-MariaDB-log

Max Upload Size: 500 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 9.3.3

WC Database Prefix: wpe0_

Skupna velikost podatkovne zbirke: 5954.57MB

Velikost podatkov podatkovne zbirke: 3614.95MB

Velikost kazala podatkovne zbirke: 2339.62MB

wpe0_woocommerce_sessions: Podatki: 83.05 MB + Kazalo: 0.33 MB + Pogon InnoDB

wpe0_woocommerce_api_keys: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_woocommerce_attribute_taxonomies: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_woocommerce_downloadable_product_permissions: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB

wpe0_woocommerce_order_items: Podatki: 104.63 MB + Kazalo: 29.56 MB + Pogon InnoDB

wpe0_woocommerce_order_itemmeta: Podatki: 841.98 MB + Kazalo: 593.88 MB + Pogon InnoDB

wpe0_woocommerce_tax_rates: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB

wpe0_woocommerce_tax_rate_locations: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_woocommerce_shipping_zones: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_woocommerce_shipping_zone_locations: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB

wpe0_woocommerce_shipping_zone_methods: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_woocommerce_payment_tokens: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_woocommerce_payment_tokenmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_woocommerce_log: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

aklih_form_submissions: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

aklih_mailchimp_news_subscriptions: Podatki: 0.09 MB + Kazalo: 0.00 MB + Pogon InnoDB

plt_db_pool: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

plt_item_simple: Podatki: 0.09 MB + Kazalo: 0.09 MB + Pogon InnoDB

plt_log: Podatki: 272.78 MB + Kazalo: 0.00 MB + Pogon InnoDB

plt_price: Podatki: 2.52 MB + Kazalo: 0.39 MB + Pogon InnoDB

plt_price_tmp: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

plt_settings: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

plt_stock: Podatki: 2.08 MB + Kazalo: 0.34 MB + Pogon InnoDB

plt_stock_tmp: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

plt_sync_item: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

plt_sync_item_tmp: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

plt_sync_item_to_erp: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

plt_sync_order_status: Podatki: 0.05 MB + Kazalo: 0.02 MB + Pogon InnoDB

plv_item_simple: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_item: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_item_original: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_item_user: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_item_user_original: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_original: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_status: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_trans: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_trans_original: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_user: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_order_user_original: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_pay_method: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

plv_shipping_method: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon

wpe0_actionscheduler_actions: Podatki: 85.61 MB + Kazalo: 91.31 MB + Pogon InnoDB

wpe0_actionscheduler_claims: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_actionscheduler_groups: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_actionscheduler_logs: Podatki: 86.36 MB + Kazalo: 61.28 MB + Pogon InnoDB

wpe0_aklih_block_list: Podatki: 0.11 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_alm: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_berocket_termmeta: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cky_banners: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cky_cookies: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cky_cookie_categories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_cli_cookie_scan: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cli_cookie_scan_categories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_cli_cookie_scan_cookies: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_cli_cookie_scan_url: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cli_scripts: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cmplz_cookiebanners: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cmplz_cookies: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cmplz_dnsmpd: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cmplz_services: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_cmplz_statistics: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_commentmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_comments: Podatki: 130.66 MB + Kazalo: 41.09 MB + Pogon InnoDB

wpe0_dgwt_wcas_index: Podatki: 1.52 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_dgwt_wcas_invindex_cache: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_dgwt_wcas_invindex_doclist: Podatki: 3.52 MB + Kazalo: 5.03 MB + Pogon InnoDB

wpe0_dgwt_wcas_invindex_wordlist: Podatki: 1.52 MB + Kazalo: 0.52 MB + Pogon InnoDB

wpe0_dgwt_wcas_stats: Podatki: 4.52 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_dgwt_wcas_tax_index: Podatki: 0.06 MB + Kazalo: 0.05 MB + Pogon InnoDB

wpe0_dgwt_wcas_var_index: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB

wpe0_e_events: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_e_notes: Podatki: 0.02 MB + Kazalo: 0.17 MB + Pogon InnoDB

wpe0_e_notes_users_relations: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB

wpe0_e_submissions: Podatki: 1.52 MB + Kazalo: 1.56 MB + Pogon InnoDB

wpe0_jetpack_sync_queue: Podatki: 0.05 MB + Kazalo: 0.06 MB + Pogon InnoDB

wpe0_jet_post_types: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_jet_taxonomies: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_links: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_litespeed_img_optm: Podatki: 2.52 MB + Kazalo: 0.69 MB + Pogon InnoDB

wpe0_litespeed_img_optming: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB

wpe0_litespeed_url: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_litespeed_url_file: Podatki: 0.02 MB + Kazalo: 0.08 MB + Pogon InnoDB

wpe0_mailchimp_carts: Podatki: 22.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_mailchimp_jobs: Podatki: 20.05 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_omnisend_logs: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_options: Podatki: 24.02 MB + Kazalo: 4.05 MB + Pogon InnoDB

wpe0_pmxe_exports: Podatki: 4.52 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_pmxe_google_cats: Podatki: 0.38 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxe_posts: Podatki: 20.55 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxe_templates: Podatki: 0.20 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_files: Podatki: 0.08 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_geocoding: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_pmxi_hash: Podatki: 2.13 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_history: Podatki: 0.09 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_images: Podatki: 1.52 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_imports: Podatki: 15.52 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_posts: Podatki: 8.52 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_pmxi_templates: Podatki: 0.14 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_postmeta: Podatki: 1062.98 MB + Kazalo: 741.45 MB + Pogon InnoDB

wpe0_posts: Podatki: 74.52 MB + Kazalo: 29.89 MB + Pogon InnoDB

wpe0_rank_math_analytics_keyword_manager: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_rank_math_analytics_objects: Podatki: 0.08 MB + Kazalo: 0.05 MB + Pogon InnoDB

wpe0_rank_math_internal_links: Podatki: 0.09 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_rank_math_internal_meta: Podatki: 0.48 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_rank_math_redirections: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_rank_math_redirections_cache: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_shortpixel_folders: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_shortpixel_meta: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_termmeta: Podatki: 0.16 MB + Kazalo: 0.20 MB + Pogon InnoDB

wpe0_terms: Podatki: 0.06 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_term_relationships: Podatki: 2.52 MB + Kazalo: 1.31 MB + Pogon InnoDB

wpe0_term_taxonomy: Podatki: 0.06 MB + Kazalo: 0.06 MB + Pogon InnoDB

wpe0_tm_taskmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_tm_tasks: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_usermeta: Podatki: 26.55 MB + Kazalo: 17.06 MB + Pogon InnoDB

wpe0_users: Podatki: 2.52 MB + Kazalo: 0.86 MB + Pogon InnoDB

wpe0_wc_admin_notes: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wc_admin_note_actions: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_wc_category_lookup: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wc_customer_lookup: Podatki: 4.52 MB + Kazalo: 4.00 MB + Pogon InnoDB

wpe0_wc_download_log: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB

wpe0_wc_orders: Podatki: 40.58 MB + Kazalo: 33.64 MB + Pogon InnoDB

wpe0_wc_orders_meta: Podatki: 222.78 MB + Kazalo: 530.97 MB + Pogon InnoDB

wpe0_wc_order_addresses: Podatki: 22.56 MB + Kazalo: 28.06 MB + Pogon InnoDB

wpe0_wc_order_coupon_lookup: Podatki: 0.09 MB + Kazalo: 0.11 MB + Pogon InnoDB

wpe0_wc_order_operational_data: Podatki: 21.55 MB + Kazalo: 10.03 MB + Pogon InnoDB

wpe0_wc_order_product_lookup: Podatki: 131.66 MB + Kazalo: 91.20 MB + Pogon InnoDB

wpe0_wc_order_stats: Podatki: 11.52 MB + Kazalo: 7.55 MB + Pogon InnoDB

wpe0_wc_order_tax_lookup: Podatki: 11.55 MB + Kazalo: 9.03 MB + Pogon InnoDB

wpe0_wc_product_attributes_lookup: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_wc_product_download_directories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_wc_product_meta_lookup: Podatki: 1.52 MB + Kazalo: 2.27 MB + Pogon InnoDB

wpe0_wc_rate_limits: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_wc_reserved_stock: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wc_tax_rate_classes: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_wc_webhooks: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_wpc_accesslocks: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wpc_login_fails: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wpfm_backup: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wpmailsmtp_debug_events: Podatki: 4.52 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wpmailsmtp_tasks_meta: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wpml_mails: Podatki: 225.52 MB + Kazalo: 0.00 MB + Pogon InnoDB

wpe0_wt_sc_coupon_lookup: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB

wpe0_zorem_email_sms_log: Podatki: 0.02 MB + Kazalo: 0.11 MB + Pogon InnoDB

### Post Type Counts ###

attachment: 12832

br_labels: 1

br_order_numbers: 1

cookielawinfo: 12

custom_css: 1

elementor_library: 153

elementor_snippet: 26

jet-engine: 1

jet-menu: 4

jet-smart-filters: 2

jet-woo-builder: 18

nav_menu_item: 243

order_status: 2

page: 20

post: 4

product: 905

product_variation: 6

revision: 34

rm_content_editor: 1

shop_coupon: 53

shop_order: 145585

shop_order_refund: 3

user_request: 3

uwpm_email_log: 201

uwpm_mail_template: 1

wc_order_email: 1

wc_order_status: 10

woo_mb_template: 13

wp_global_styles: 1

wp_template: 2

yaymail_template: 19

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (23) ###

GLS for WooCommerce Premium: od Tehster – 1.2.12

FiboSearch - AJAX Search for WooCommerce (Pro): od FiboSearch Team – 1.28.1

AKLIH | Block list: od AKLIH – 1.0

AKLIH | Checkout Fee: od AKLIH – 1.1

AKLIH | Custom Order Status For Woocommerce: od AKLIH – 1.1

AKLIH | WooCommerce Max Quantity: od AKLIH | 1.0

AKLIH | No password notification: od AKLIH – 1.0

AKLIH | Vat Number: od AKLIH – 1.0

AKLIH | Custom WooCommerce Quantity Buttons: od AKLIH – 1.0

CookieYes | GDPR Cookie Consent: od CookieYes – 3.2.7

GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: od Thomas Geiger – 1.20.2

Enable Media Replace: od ShortPixel – 4.1.5

Facebook for WooCommerce: od Facebook – 3.2.10

WooCommerce Load More Products: od BeRocket – 1.2.1

Mailchimp for WooCommerce: od Mailchimp – 4.4.1

Rank Math SEO PRO: od Rank Math – 3.0.73

Rank Math SEO: od Rank Math – 1.0.230

SVG Support: od Benbodhi – 2.5.8

Braintree za WooCommerce pla?ilni prehod: od Woocommerce – 3.2.1

WooCommerce PayPal Payments: od WooCommerce – 2.9.3

WooCommerce: od Automattic – 9.3.3

WP Mail SMTP: od WP Mail SMTP – 4.1.1

Sequential Order Numbers for WooCommerce: od WebToffee – 1.6.5

### Inactive Plugins (6) ###

AKLIH | WP Maintenance Mode: od AKLIH – 1.1

LiteSpeed Cache: od LiteSpeed Technologies – 6.5.2

WP All Export - WooCommerce Export Add-On Pro: od Soflyy – 1.0.9

WP All Export Pro: od Soflyy – 1.9.1

WP All Import - WooCommerce Import Add-On Pro: od Soflyy – 4.0.0

WP All Import Pro: od Soflyy – 4.9.0

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

Legacy API Enabled: –

Force SSL: –

Currency: EUR (€)

Currency Position: right_space

Thousand Separator: .

Decimal Separator: ,

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: –

HPOS feature enabled: ?

Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

HPOS data sync enabled: ?

### Logging ###

Enabled: ?

Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

Retention period: 30 dni

Level threshold: –

Log directory size: 271 MB

### WC Pages ###

Osnova trgovine: #12 - /trgovina/

Ko?arica: #13 - /kosarica/ - Vsebuje kratko kodo [woocommerce_cart]

Zaklju?ek nakupa: #14 - /zakljucek-nakupa/ - Vsebuje kratko kodo [woocommerce_checkout]

Moj ra?un: ? Stran ne vsebuje kratke kode [woocommerce_my_account].

Pogoji poslovanja: #2788 - /pogoji-poslovanja/

### Theme ###

Name: Test

Version: 4.0.27

Author URL: https://aklih.si

Child Theme: ? – ?e spreminjate WooCommerce na nadrejeni temi

ki je niste zgradili sami

svetujemo

da uporabite podrejeno temo. Kako ustvariti podrejeno temo

WooCommerce Support: ?

### Templates ###

Overrides: custom-theme/woocommerce/cart/cart-shipping.php

custom-theme/woocommerce/cart/cart-totals.php

custom-theme/woocommerce/cart/cart.php

custom-theme/woocommerce/cart/mini-cart.php

custom-theme/woocommerce/checkout/form-billing.php

custom-theme/woocommerce/checkout/form-checkout.php

custom-theme/woocommerce/checkout/review-order.php

custom-theme/woocommerce/checkout/thankyou.php

custom-theme/woocommerce/content-product.php

custom-theme/woocommerce/content-single-product.php

custom-theme/woocommerce/emails/admin-cancelled-order.php

custom-theme/woocommerce/emails/admin-new-order.php

custom-theme/woocommerce/emails/customer-completed-order.php

custom-theme/woocommerce/emails/customer-new-account.php

custom-theme/woocommerce/emails/customer-processing-order.php

custom-theme/woocommerce/emails/customer-refunded-order.php

custom-theme/woocommerce/emails/customer-reset-password.php

custom-theme/woocommerce/emails/email-addresses.php

custom-theme/woocommerce/emails/email-footer.php

custom-theme/woocommerce/emails/email-header.php

custom-theme/woocommerce/emails/email-order-details.php

custom-theme/woocommerce/emails/email-order-items.php

custom-theme/woocommerce/emails/email-styles.php razli?ica 8.6.0 je zastarela. Nova razli?ica je 9.3.0

custom-theme/woocommerce/myaccount/dashboard.php

custom-theme/woocommerce/myaccount/navigation.php

custom-theme/woocommerce/order/order-details.php

custom-theme/woocommerce/single-product/price.php

custom-theme/woocommerce/single-product/tabs/tabs.php

custom-theme/woocommerce/single-product/title.php

Outdated Templates: ?

Ve? o posodabljanju |

Po?isti predpomnilnik stanja sistema podatkov o temi

### WooCommerce PayPal Payments ###

Onboarded: ?

Shop country code: SI

WooCommerce currency supported: ?

Advanced Card Processing available in country: ?

Pay Later messaging available in country: –

Webhook status: ?

PayPal Vault enabled: –

ACDC Vault enabled: –

Logging enabled: –

Reference Transactions: ?

Used PayPal Checkout plugin: –

Subscriptions Mode: Disabled

PayPal Shipping Callback: –

Apple Pay: –

Google Pay: –

Fastlane: –

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

core-profiler

customize-store

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

pattern-toolkit-full-composability

product-custom-fields

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

printful

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

launch-your-store

Disabled Features: experimental-blocks

minified-js

product-pre-publish-modal

settings

async-product-editor-category-field

product-editor-template-system

blueprint

reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-10-25 08:34:15 +02:00

Options: ?

Notes: 28

Onboarding: completed

### Braintree (kreditna kartica) ###

Environment: Proizvodnja

Tokenization Enabled: –

Debug Mode: Off

### Action Scheduler ###

Canceled: 3.684

Oldest: 2024-09-24 09:25:36 +0200

Newest: 2024-10-25 07:54:08 +0200

Complete: 80.330

Oldest: 2024-09-24 08:45:33 +0200

Newest: 2024-10-25 08:39:01 +0200

Failed: 113.689

Oldest: 2022-01-21 19:39:29 +0100

Newest: 2024-10-25 00:00:15 +0200

Pending: 4.643

Oldest: 2024-10-25 08:39:55 +0200

Newest: 2033-01-31 21:59:59 +0100

### Status report information ###

Generated at: 2024-10-25 08:40:00 +02:00

Hi @rokaklih ,

Thank you for your response and sharing additional details.

Does it add listener on add_to_cart and added_to_cart after load page or how it appends the listener?

The FB for WooCommerce plugin adds listeners for add_to_cart and added_to_cart after the page fully loads, using the jQuery document ready event. It appends these listeners using the standard WordPress and WooCommerce hooks and filters.

What do you mean that it’ designed to play nice with Woo cookies? It only appends its own cookies, or does it modify existing Woo cookies?

Sorry about that term, to clarify, “Play nice” with WooCommerce cookies means that FB for WooCommerce is designed to function alongside WooCommerce without altering or interfering with WooCommerce’s default cookies. The plugin add its own cookies for tracking but does not modify existing WooCommerce cookies. To explain further:

• Adds its own cookies: The FB for WooCommerce plugin uses its own set of cookies to track various activities related to Facebook advertising, such as user interactions with products and ads. These are separate and do not replace or change any cookies set by WooCommerce itself.
• Does not modify existing WooCommerce cookies: The plugin doesn’t alter any of the cookies that WooCommerce uses to manage cart contents, user sessions, or other store functionalities. In other words, the existing WooCommerce cookies remain unchanged and work as intended, ensuring that the basic eCommerce functions on your site are not disrupted by the FB for WooCommerce plugin.

Based on the System Status Report, nothing immediately stands out as the direct cause of the ‘network connection was lost’ issue specific to Safari on iPhone 12 and 14. The setup looks standard, and since you’ve followed the initial steps for configuring LiteSpeed Cache correctly, it’s likely not an obvious configuration issue from the report details.

Just out of curiosity, does this happen when LiteSpeed Cache is deactivated?

Looking forward to your response.

Hello @reynierc,

Thank you for your response and explanation.

After further testing, we discovered that the issue occurs when LSCWP, Facebook for WooCommerce, and Cloudflare are all active. Disabling any one of these plugins resolves the problem, indicating a likely conflict between the LSCWP and Cloudflare cache.

It seems this falls outside of your scope, as it appears to be specifically related to LSCWP and Cloudflare cache compatibility.

Best regards,
Rok

Hello @rokaklih ,

Thank you for your detailed investigation and for identifying the conflict between LSCWP and Cloudflare cache.

I recommend reaching out to the developers of LSCWP or Cloudflare for further assistance on resolving this compatibility issue.

If you have any other questions or need additional support in the future, feel free to reach out.

Best regards,

R

Hi @rawdreeg,

Thank you for your response.

Is there any additional query, query string, or URL that we could exclude from the cache to test this further?

I’m already in contact with the developers of LS and CF, and I will let you know as soon as we figure something out.

Best regards,

Rok.

Hello rokaklih,

Thank you for your reply.

We usually recommend excluding the Cart, My Account, and Checkout pages.
You can learn more about configuring caching for WooCommerce in this article:
WooCommerce Caching Guide.

Please let me know once you hear back from the LS and CF developers.

Best regards.

Hello Rok,

We just wanted to follow up and check if you managed to resolve your issue?

Kind regards,
Marija

Hello @marijastuntcoders,

Thank you for getting back to me.

We haven’t resolved the issue yet, but we’ve found a workaround: we bypassed Cloudflare’s cache. However, to keep the Cloudflare cache activated, we have to deactivate the Facebook for WooCommerce plugin.

Unfortunately, we haven’t received any solutions from either Cloudflare or LiteSpeed support, so we’re still uncertain about what steps to take next.

In the future, we may consider switching from Cloudflare CDN to QUIC.cloud CDN.

If you have any additional suggestions or insights, we’d be happy to hear them.

Best regards,

Rok.

Hi Rok,

No further suggestions at this point, going around the CF cache seems to be the best approach. Unfortunately, we tend to see issues when pages are heavily cached plus proxied (like with CloudFlare).

Kind regards,
Marija